Understanding Conflict
What is interpersonal conflict?
A disagreement between two or more people who have different goals or needs.
What is poor communication or miscommunication?
A major cause of conflict when people misunderstand each other’s messages.
What is avoiding?
Ignoring the conflict or withdrawing from the situation.
What is active listening?
Carefully listening and understanding another person’s perspective.
What is stronger relationships?
A positive result of resolving conflict effectively.
What is the inevitability of conflict?
The idea that disagreements will naturally occur whenever people interact.
What is competition for resources?
Conflict that happens because people want the same limited resource.
What is forcing or competing?
Trying to win the conflict at the other person’s expense.
What are “I-messages”?
Expressing your feelings clearly without attacking the other person.
What is resentment or damaged relationships?
A negative result when conflict is handled poorly.
What is a conflict of interest?
A situation where one person’s goals interfere with another person’s goals.
What are value differences?
Conflict caused by differences in beliefs, attitudes, or priorities.
What is accommodating?
Giving in to the other person to maintain peace.
What is empathy?
The ability to understand another person’s feelings and viewpoint.
What is a win-win solution?
When both sides feel their needs were respected after conflict.
What is constructive conflict?
Conflict that helps people grow and improve relationships.
What are emotional triggers?
Emotional reactions like anger or frustration that increase conflict.
What is compromise?
Both people give up something to reach a middle solution.
What is negotiation?
The process of discussing solutions until both sides reach agreement.
What is the problem getting worse?
This can happen when conflict is ignored instead of resolved.
What is destructive conflict?
Conflict that damages relationships and causes harm.
What is making assumptions or misinterpreting intentions?
When people assume they know another person’s motives without asking.
What is collaboration?
Working together to find a solution that satisfies everyone.
What is mediation?
A third person who helps resolve a conflict between two people.
What is frustration or resentment?
This feeling may occur when someone constantly gives in during conflicts.