Closeout Review
What are the final program documents?
Final Promissory Note, Signed Final Inspection, and the Flood Insurance Declaration page (if applicable)
Who is responsible for the Pending HRRP THAB Request filter?
The applicant's assigned case manager
What are the three program decisions an applicant may submit a reconsideration request on?
Duplication of Benefits Gap
Award Type
Scope of Work
If the applicant accepts a scope reduction to reduce the gap, how much time does the applicant have to satisfy the remaining unfunded gap amount?
The applicant is still required to satisfy the DOB GAP within thirty days of the DOB GAP Notification.
An applicant can voluntarily choose a MHU relocation.
False - the relocation process is not voluntary.
What is the name of the filter bar and filter the application will be in if the application is ready for the final program documents?
Filter Bar: FL COM Closeout
Filter: Pending KTO Documents
What is required if a phase 2 applicant indicates a need for temporary housing accommodations?
The applicant must prove demonstrable hardship via the THAB request form and complete the responsibilities acknowledgment.
An applicant submits a reconsideration for award type. They were awarded a reconstruction but are requesting a rehabilitation. The supporting documentation provided is a narrative stating how much they value the home because it's been passed down through generations. Will this request be approved or denied?
Denied - sentimental value is not sufficient supporting documentation.
How can the applicant resolve a DOB gap?
Scope Reduction, Applicant Provided Funds, or a combination of the two.
The relocation task force is responsible for initiating the relocation process in canopy.
False. The case manager will initiate the relocation process by composing and sending the relocation alternate land notification to the applicant.
What is the Closeout Review process?
The closeout review is to verify all necessary documentation is present and confirm the completeness of each application.
When can an applicant request temporary housing accommodations?
After the pre-construction meeting once they've exhausted all available options.
Supporting documentation may include legible receipts, paid invoices, proof of payment such as bank and credit card statements or cancelled checks, pictures of completed repairs or remaining storm damage not included on the scope, work estimates for repairs, insurance proof of payment documentation, police reports, and legal documents.
The applicant's qualified house plan is a 2 bedroom 2 bathroom Singlewide MHU. Is the applicant eligible for a scope reduction?
No, the applicant is not eligible for a scope reduction.
The case manager is responsible for obtaining the lease/purchase agreement, confirming the clause language, and gathering the utility documentation for applications going through the relocation process.
True. The case manager is also responsible for continuing communication with the applicant during the 60-day timeframe.
After all final program documents are submitted, the case moves to the Pending Closeout Requirements filter until what criteria is met?
Final Invoice Status = Approved
Overall Mitigation Status = Complete
Overall COM Mitigation Status = Complete
What determines the hotel check-in date?
The scheduled move out date set by the general contractor.
The applicant submits a reconsideration and provides a home depot receipt for flooring materials as supporting documentation. The DRV does not verify floor repairs and the pictures also don't support that the floors were repaired. The applicant does not have any additional supporting documentation. What is the reconsideration determination?
The reconsideration is denied.
The applicant's unfunded gap is $45,000. The award type is a rehabilitation and the ECR is $29,000. Is the applicant eligible to proceed with resolving the gap?
No. Based on program guidelines, the application is not eligible. The Certs and Auths checklist item will be failed and the application will go through the not eligible process.
The applicant arrives to the office for the scheduled contract signing and states their utility bills are past due. The case manager is allowed to continue with the contract signing and will wait to submit to the team lead until the utility documentation is provided.
False. If the applicant is past due on utilities, the contract signing cannot be conducted. The contract signing will be rescheduled once utility payment is confirmed.
Name those responsible for the closeout review and the task(s) they are responsible for.
Case Managers: Collect final program documents and complete initial closeout review
Team Leads: Completes quality control review before approving and submitting to COM.
Construction Manager: Responsible for any corrections to Damage Assessment, Pre-Construction or Construction documents.
COM QC Reviewer: Completes review for final program approval.
An applicant does not accept the accommodations the program can provide and has opted to find their own accommodations. The moveout date has already been scheduled, the GC is ready to start construction, but the applicant will not provide a timeframe for when they will be moved out of the home. What is the path forward?
Send a Pending Action Notice for moveout.
True or False: If the applicant is deemed ineligible they may submit a reconsideration request to contest this determination.
False. Not eligible applications may submit an informal appeal.
The applicant has a unfunded gap of $10,000. The award type is a reconstruction 3 bedroom 2 bathroom. The household composition consists of the applicant and their spouse, one adult male, and two minor children of the same gender. Which scope reduction options are they eligible to accept?
Remove garbage disposal, remove dishwasher, and/or remove bathroom.
False. Removing a bedroom would cause overcrowding.