Mail
How do you access residents' mailboxes to put the mail away?
You find the correct key from the small box near the loaner keys, and use that to open the mailbox wall and put it away!
The label for a package goes where?
On the smallest side
What days of the week do we NOT hand out COVID tests?
Saturday and Sunday
A student comes at the RC saying they were supposed to move today, but cannot. What do you tell them?
To email the BLT at third-north.hall@nyu.edu
If an East Tower loft floor resident is locked out and does not have their ID on them what do we give them after verifying their identity?
The red elevator loaner key card (either corresponding to their floor, or the general-access one).
How do you RTS a piece of mail?
You cross out the address and any bar codes on the front of the envelope and the back of the evelope
If the label printer is not working what do you do?
Write the last name and Suite/Room number on the package
What do you do when the RC is out of toilet paper or trash bags?
File a work request (or notify public safety to tell CBS if the online form is down)
What do we do when a student has moved out all of their belongings and are ready to check out
Ask them to do the virtual room inspection. Details are attached to the reg. card and stuck on the desk.
What do you do if a resident is locked out and does not have any ID on them?
Ask them identifying questions for details on their registration card (N#, NetID) and give them the key—but ask them to make sure they come back to the RC ASAP and show you their actual NYU ID!
What do we do with mail for Facilities/Dining/Wsq News?
Put it in their mailbox in RC Office
How do you RTS a package?
You simply write RTS on the box. DO NOT CROSS OUT BARCODES. In order to return a package the carrier needs to scan the barcode back in as returned
What do you do when the RC is out of gloves/facemasks?
Notify the BLT at third-north.hall@nyu.edu
John is moving from TS-1404 to TN-1002 and comes to the RC to ask for his new keys. Where can you find them?
In the "Room Change" bin on the pillar behind the RC desk
When do we make residents sign their reg. cards for lockouts?
Never (at least under current health protocols). Only the OA signs.
What do you do when a piece of mail seems to be at the wrong address (e.g. addressed to 750 3rd ave but ended up here)
Write "MISDELIVERED" on it, write the correct street address in bold, and strike out all barcodes on the mail. Then keep it with the RTS for USPS to pick up!
A package comes in for a former Third North resident now living in Gramercy what do you do with the package?
Either RTS it or email the student to pick it up asap
It is 5:30pm and UPS has not picked up the Covid Boxes. What do you do?
Go to the RC email and send the template "Covid Test Kits Not Picked Up". This must be done by 6pm.
Name two things that are required from residents for check-ins, check outs or room changes?
Their ID and their signature.
If an East Tower loft floor resident reports that their NYU ID Card is no longer working where do you direct them to?
To fill out the East Tower Tap Access Form locating in the drive (and has been emailed to them before)
How do we forward a piece of mail for someone who doesn't live on-campus?
We don't -when students leave we ask them to fill out the online USPS Mail forwarding form
A former student call the RC and says that a package was accidentally shipped to Third North and asks that we hold it for them? What is your response?
Give them Sharmila's email or tell them we cannot hold onto any packages and the package will be RTS.
What items can residents loan out from the RC for recreational purposes?
Nothing (under current health and safety protocols, at least.) Normally we have board games, DVDs, yoga mats, ping pong tables, pool sticks, and more!
If a student cannot connect to google meet what do we tell them to do next?
Ask them to take a video of their room inspecting every corner, especially opening and closing ever drawer/dresser, checking for trash, windows, walls, etc. Inspect the video and ask them to email it to the BLT.
What do you do when a resident comes for a lockout, but you find that their loaner key is missing.
Check the loaner key return boxes. If you still don't find it, tell public safety to call facilities to key in, and don't forget to e-mail Sharms!