MDTL
Tech MD Line Contact
(877)767-0686
All referrals between SMS and TMS are valid. Any referral from outside of IRIS must follow the standard transfer/referral process
Common Ownership Referrals
Quick use for Stamp.
Ctrl+Alt+X
Lead/Supervisor AIT Status
Rebuttal
Application for Attendance
Employee Engagement Manager
Medications shipped to patient's home (New Patients) - Genesys Redirect
OptumRx Specialty - Advanced
Specialty Note added: 1st Fill, 2nd Fill, Maintenance.
Split Prescriptions
Ctrl+Alt+Shift+F11
Monthly Productivity Metric
90%
Begins measuring computer inactivity after 60 seconds; expected goal.
IDLE (4%)
MDTL Hours of Operation
8AM to 8PM EST
Keeps a record of every agent that opens a patient profile in eBC
Overview Tab
Location of OSP Work Instructions.
KnowledgeNow
QVC Tier 2 (Productivity Goal)
125%
4 Points
Tasks completed in between calls (prioritize)
Rph OK To Ship, D/C Tasks, Captiva
INJECT 160MG SUBCUTANEOUSLY ON DAY 1, 80MG ON DAY 15, THEN 40MG EVERY OTHER WEEK.
Humira 80MG First Fil Starter Kit
Alt + Shift + F
Order Call Documentation
New Quality Split
Maximum amount of Flex/Make-Up time per pay period.
4 hours
PDF MDTL Resource
Decision Tool
"For information purposes only", "For referral information only", OSP or Briova not listed as receiving or dispensing pharmacy.
Invalid Faxed Transfer
The Macro Champion (Rph)
Derek Taylor
QVC Quality goal as of 2023.
98.9%
Breakdown of all PTO/Unpaid time used year-to date.
PTO Detail Report