Quality Managment
What is Quality?
Quality refers to meeting customer expectations and being fit for purpose.
What is inventory?
Inventory includes raw materials, work-in-progress, and finished goods.
State the formula for capacity utilization.
(Actual Output / Maximum Output) × 100
What is Production
Production is the process of converting inputs (resources) into outputs (goods/services).
What is Quality Control?
Involves inspecting products at the end of production.
Name two types of inventory
Raw Materials: Inputs used in the production process.
- Work-in-Progress: Items in the middle of the production process.
- Finished Goods: Products ready to be sold.
What is capacity?
What is efficiency?
Efficiency involves maximizing output while minimizing input and waste
What is Quality Assurance?
Focuses on preventing defects through process improvements.
What is the goal of inventory control
Goal: Ensure the right amount of inventory is available at the right time.
May lead to higher fixed costs per unit.
Represents wasted resources and lower profitability.
May indicate low demand or over-investment in resources.
What type of production is most suitable for custom wedding dresses?
Job Production
Name 2 benefits of Quality Assurance
Increases customer satisfaction and loyalty.
- Reduces costs associated with returns, rework, and waste.
- Improves efficiency and staff morale.
- Enhances competitiveness and business reputation.
What is a buffer stock?
Buffer stock – an emergency stock held in case there is a stock shortage.
Name 2 drawbacks of overutilization
Name 2 factors influencing productivity
Worker skills and motivation.
- Technology and automation.
- Management practices.
- Investment in training and infrastructure.
what is Total Quality Managment?
A holistic approach where quality is the responsibility of everyone in the organization.
What is Just in Time?
JIT is a system where materials arrive just in time for production.
What does over-utilization mean?
Over-utilization = operating above sustainable capacity
What is Batch production?
Batch Production: Producing groups of items together (e.g., bakery).