Resource Scavenger Hunt

A

100

You receive a supplement from select service, not a final repair bill and your task is to review the estimate- Is it okay to pay this supplement? Where in the SCP can I find this answer? 

Settlement > Estimate Review > CTRL+F "Select Service" 

• Do not pay the Select Service repair facility from the Supplemental estimate.

200

You are working a Missouri claim and notice all COL's have been paid and the claimant was 100% liable for the accident- where in the SCP can I find the requirement before sending this claim to subrogation? What is the Requirement? 

Express MO JR CTRL+F "Subrogation" 

Signed authorization must be obtained before Subrogation can be started

300

You are working a task and ERAC vendor requested a rental extension- they were unable to provide a valid reason for the extension due to the shop not answering the phone. Where in the SCP can I find the next step? What is the next step? 

Rental > Vendor Initiated and Rental Extension > Rental Extension 

• If no vendor comments
  • or the reason for the extension is not detailed
  • and/or more information is requested,
  • Contact rental vendor and/or repair facility for more information

400

You are working a CA claim and your claim will not close until the Driver ID is updated- The NI is 100% liable for the accident. Where in the SCP can I find the proper driver ID code for this? What is the proper driver ID code for this scenario? 

CA JR > Determination of Fault and Driver ID > CTRL+F "Driver ID" 

Driver ID code "F" 

500

You are reviewing a claim for subrogation- You notice the 400 COL is in paid status but 501 is active and the final bill has not been paid att. Can I send this to subrogation? Where can I find this in the SCP? 

Subrogation > Subrogation > CTRL+F "COL" or "reassign to subrogation" 

No- we can not send this to subrogation until the 501 COL is in paid status

B

100

You are working a NCR task and notice the claim is ready for closure- you attempt to close the claim but SIU handling shows complete but the SIU indicators are still unresolved- what is the next step and where in the SCP can I find this process?

Review New Claim > Potential Fraud Management > CTRL+F 

R/a to Property Complex 

200

You notice a claim is ready to proceed with subrogation, you access the Police Report to obtain OIC information and the CD is also a Statefarm Insured. How do I file a claim with statefarm? What is this process called and where can I find this in the SCP? 

Other Activities > CSA Tasks > CTRL+F "Setup Double Insured Claim" 

Setting up a Double Insured Claim

300

A customers vehicle is a PTL and the insured is refusing to move the vehicle to the salvage yard- where in the SCP can I find this process to move this claim forward? 

Repairs > Initial Towing, Storage, and Mitigation > Customer Refusual to move ETL/PTL to salvage yard 

400

A claim has been inactive for 30 days. Is it okay to close the claim? Where in the SCP can I find this process? What must be confirmed before closing the claim? 

Settlement > Close Claim > "no activity"- "All Handling completed" 

• If jurisdictionally required to advise the customer that the claim is being closed:
  • Send the Status Requesting Item No Activity Close Claim letter (FC0009090)

500

You are working tasks and you received a New Mail and it reads that the OIC has initiated subrogation through the E-Subro Hub- where can I find who to transfer this mail to? 

Accessing/Reporting a Claim > Working Tasks > E-Subro Hub 

C

100

You are working AERB's- you received a SS FRB- where can I figure out how to Pay an auto Estimate bill? 

Settlement > Payment > CTRL+F "Select Service" > "Pay an auto estimate bill" 

200

I am walking through a double insured recovery and I am unsure of how to complete all of the steps- where can I find the workflow for ECS? 

Settlement > Reimbursement and Recovery > CTRL+F "Double Insured Recovery" 

300

You are working a DW recovery- What should be opened in the Not at fault claim before the recovery process can begin? What step? Where in the SCP can I find this answer? 

Settlement > Reimbursement and Recovery > CTRL+F "open" 

Subrogation Must be opened- Step 4 

400

You are working a NCR task and you thought the claim was ready for closure- You received an error message when trying to close the claim advising

"The Claim cannot be closed because Medicare Ping End Date or NA must be completed for John Doe" 

PIP/MPC only has active handing- Where in the SCP can I find this process? 

Settlement > Close Claim > CTRL+F "PIP/MPC"

Note: Think about what you are trying to accomplish- all of express handling is completed and the only thing preventing this claim to be closed is medical handling(PIP/MPC) 

500

Our insured was side swiped by the highway patrol(government entity) in a high speed chase- where in the SCP can I find the next steps in this claim? 

Escalation > Reassign to Property- Complex > CTRL+F "Government Entity" or "Police"