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1. What would be beneficial to ask a resource provider before referring a service member to the resource?
a. What times are you open?
b. What is your eligibility criteria?
c. What days are you open?
d. Is your service offered in multiple languages?
e. All the above
What is... all of the above?
2. What is the best way to obtain information about a resource?
a. Call the resource to discuss eligibility criteria, dates and times of eligibility, etc.
b. Google information about the resource
c. Ask a co-worker
d. Obtain information from a resource database
What is... call the resource to discuss eligibility criteria, dates and times of eligibility, etc.
8. What populations could benefit most from knowing the resources available to them?
a. Elderly
b. Military
c. Business Professionals
d. All populations can benefit from resources
What is... all populations can benefit from resources?
10. Military One Source is a national resource that is available to service members from any branch of service.
True or False?
What is... true?
20. A service member with which OSC rating would most likely need the most support and resources?
a. Green
b. Orange
c. Red
d. Yellow
What is... red?
18. After receiving notification of a SITREP or FLASH report, the expectation is that the PHOP staff member will follow up with the referred service member with-in:
a. 24 hours
b. 48 hours
c. 72 hours
d. 1 week
What is... 24 hours?
5. What is the best definition of a resource?
a. a tool that enhances everyday life
b. a life line in desperate situations
c. an organization in the community
d. a stock or supply of money, materials, staff, and other assets that can be drawn on by a person or organization in order to function effectively
What is... a stock or supply of money, materials, staff, and other assets that can be drawn on by a person or organization in order to function effectively
17. Which of the following is not a duty of the PHOP staff member?
a. Provide good-fit resourcing to all clients
b. Provide clinical counseling
c. Preform resiliency check-ins
d. Track service members that are in transition within the unit
What is... provide clinical counseling?
7. What is the best definition of vetting?
a. to make a careful and critical examination of (something)
b. to ask questions
c. to ask probing questions to a potential resource or organization
d. to request promotional material
What is... to make a careful and critical examination of (something)?
11. When a service member is in crisis, you should leave the service member to gain consultation from a colleague.
True or False?
What is...false?
12. A client is currently in your office, you would like to refer this client to a local clinic that offers a sliding scale fee
for service option, what is the best way to assess if the clinic is still offering this option?
a. Send an email to the resource provider and follow up with the client when you receive a response.
b. Call the resource provider while the client is in your office.
c. Ask a colleague who works next door to you and last spoke to the resource a month ago.
d. Visit the resource provider’s website while the client is in your office.
What is... call the resource provider while the client is in your office?
15. When referring a client to a therapist/counselor the PHOP staff member should ensure that this is done before making the referral.
a. the therapist or counselor speaks all the languages the clients speaks
b. is competent in all modalities
c. utilizes visuals aids
d. is board certified and has an active license to practice
What is... board certified and has an active license to practice?
3. What violation has a clinician made when he/she provides a client’s personal information to a referred provider without the client’s consent?
a. Breach of confidentiality
b. HIPPA violation
c. No violation has occurred
d. Non-compliance
What is... HIPPA violation?
16. What is the duty of every PHOP member after referring an ICM client to a resource provider?
a. Call the resource provider to assess if the resource is a good fit
b. Speak with client’s chain of command about the resource provided to the client
c. Follow up with the client per PHOP Client Management SOP
d. Call the client monthly to ensure that he/she feels supported
What is... follow up with the client per PHOP Client Management SOP?
4. What is a nationwide social worker networking organization?
a. NASW
b. LMSW
c. ACSM
d. Global workers
What is... NASW?
What is the minimum number of resource options we should provide per requested stressor?
What is... three?
13. Government programs are most dependent upon ____________ to continue operations.
a. Funding
b. Consumers
c. Agency relations
d. Time
What is... funding?
14. What is the best definition of grant-in-aid?
a. Any monetary donation given to charity
b. An amount of money given to a local government or institution
c. Goods, services, and transactions not involving money
d. Requires that the recipient contribute toward the project cost
What is... an amount of money given to a local government or institution?
6. According to the NASW code of ethics what is the best definition of competence?
a. Clinicians should work to enhance skills in which they are not strong.
b. Social workers should request consultation on cases.
c. Social workers should provide services and represent themselves as competent only within the
boundaries of their education, training, license, certification, consultation received, supervised
experience, or other relevant professional experience.
d. Social workers should ask for their cases to be supervised when they do not feel competent.
What is... Social workers should provide services and represent themselves as competent only within the boundaries of their education, training, license, certification, consultation received, supervised
9. When assessing the best fit resources for a service member, what is the first thing a PHOP staff member should
consider?
a. Accessibility
b. Telehealth options
c. Military specific services
d. Location
What is... accessibility?
What year was PHOP established?
What is... 2008?
What is Ruth's birthday? (Day & Month)
What is... August 14?
19. The SAIL program is a crisis program that is available to:
a. All service members regardless of branch
b. Navy active duty
c. Marines and their family members
d. National guard
What is... navy active duty?
What is Alicia's birthday? (Month, Day)
What is... February 11?
What is the new PHOP toll free telephone number?
What is... 866-578-(PHOP)7467?