State Requirements
NO
What does the thermometer emoji 🌡 mean ?
Room Temperature Shipping
Does the state of Illinois require a supervising physician?
Which reference would I use if I need to verify an acceptable roa?
Approved ROA - RPH guidelines
How can I find out which products are refrigerated and must be shipped cold?
In New York (NY), is a code required for controlled substances < 30 days ?
NO, the code is required for controlled substances CII through V that is more than 30 days.
What states are Class I states?
Alabama (AL), Arkansas (AR), Mississippi (MS)
For the state Kentucky, what are the required Pt ID qualifiers for controlled substances?
SSN or DL only
Which rx directions are acceptable for bimatoprost eyelash solution?
Use As Directed (UAD)
Where do I find the link to update a provider's expired license?
See tab 11) License Validation, License and then use the appropriate link to search for the provider's license.
For Arizona (AZ), can a provider order 6 refills for a controlled substance order that will last over 6 months?
No, Five refills within six months, the prescription expires after 6-months
Can we ship compounded 503B products to Class III states?
NO
What is the Dispensing Restrictions (Controlled Substances) for Texas?
90 Days
*for Physicians, max 180 days
if the check address changes the state based on the zip code, what action, if any, is needed? Where do I find this information?
Send to PB for clarification, see tab: "Shipping Protocols"
Can Surescripts be reconciled? Explain where to find this in the Index.
NO see tab 7: Procedure Guide, Reconciling
"SURESCRIPTS CANNOT BE RECONCILED"
Can Empower ship non-control patient specific orders to the providers office to Arkansas (AR)? Explain why.
NO (unless board approved)
In the state of Arkansas, we are authorized to ship patient specific prescriptions to the provider if the medication requires administration in provider's office
Explain the process for clinic pay if the medication is OOS, but ETA is less than 2 days.
Type > charge > move to In Process
Which states require drug specific ECGs listed on their prescriptions?
Missouri (MO), Ohio (OH), Virginia (VA)
Can Semaglutide be used in pediatric patients under age 12?
No, pediatric patients refer to those between 12 to 17 years of age.
see Acceptable Rx Directions tab, GLP/GIP; GLPs for minors.
Can I link multiple orders that are shipping individually to different patients but under the same provider for a House Account? Where can I find this information?
No, if multiple orders are shipping individually to different patients under the same provider its must be linked for billing only which is only allowed for Bill Daily Accounts.
see tab 7) Procedure Guide, Linking
In Delaware (DE), is a prescription for a Schedule III drug still valid if dispensed 7 days after the original date written without prescriber authorization?
NO
For Schedule III, the prescription will become void unless dispensed in 7 days or the original date unless the prescriber authorizes.
If I am typing an order for Minnesota (MN) and we are out of 503B and 797 Sublot products, can I substitute for 503A products in stock ? Explain your answer.
NO, because MS is a Class II state. The product type rules for Class II states are B to A; then 797 Sublot. Class II states cannot accept any 503A products.
Certain states are highlighted by color, what does each of the highlighted colors mean?
Orange: orders shipping to clinic must have "administer in office"
Blue: commercial products & 503B products only
Yellow: needs last in person visit or state license
Green: DO NOT TYPE
Which medications have 1 ROA listed to be administered SQ?
Gonadorelin, liraglutide/citrulline, mounjaro, nordotropin, omnitrope, semaglutide/cyanocobalamin, tirzepatide/niacinamide, wegovy, zomactin
see tab "Approved ROA"
If I have confirmed a high dosage order for a female patient, what are the next steps ? Explain where to find this in Index.
Email clinicalrph@empowerpharmacy.com to create an RPH Case. Move order to "RPH Review" bucket with activity "High Dose" and add memo "emailed RPH" + additional clarifications.
See tab 7) Procedure Guide, High Dose Clarification