Co-Workers
True or False?
I only have to respect co-workers who I consider friends or that I personally like in the workplace.
False.
Everyone deserves to be treated with respect in the workplace, regardless of your personal opinion of them.
Which is the better choice:
My supervisor told me that I was doing a great job today and it made me feel really proud. What should I say back to them?
A. Thank you for your feedback, I really appreciate that!
B. It's about time you noticed all the work I do here!
A.
When someone gives you positive feedback, especially at work, you should thank them for taking the time to praise you and let them know that you appreciate hearing it. If you want to be super respectful, you could even give a compliment back (i.e. "I learned from the best", etc.).
Respectful or Disrespectful:
Kyle filled his water bottle with grape juice before going onto the work floor today. He then accidentally spilled it onto a pallet of cardboard.
Disrespectful.
Kyle disrespected the rule of "only plain water" on the work floor. He disrespected the work environment by violating the rules and subsequently destroying customer product.
Respectful or Disrespectful:
I am not in a good mood today and I don't want to be talked to. So, when I was working the cash register and a customer asked me about my day I told them I don't want to talk.
Disrespectful.
When it comes to customer service and customer relations, it is never okay to display a poor attitude. Even when we aren't feeling happy, we need to make sure that we treat customers with kindness and respect. If we feel that we are too upset to work respectfully with customers, we need to talk with our supervisor about the issue and might even need to go home for the day.
Respectful or Disrespectful:
I got into an argument with a co-worker today over who could use the microwave first. I yelled at them and called them names and now I feel embarrassed.
Disrespectful.
Allowing your emotions to take over your choices is not okay. When we act before we think, we tend to make poor choices for ourselves. Making poor choices for yourself, especially at work, is being disrespectful to yourself.
What are some ways that we can demonstrate respect for our co-workers? Name at least 2.
Examples:
Holding doors for them, letting them go first, taking turns, keeping negative opinions to ourselves, keeping rude comments to ourselves, apologizing, greeting them, helping them, etc.
Respectful or Disrespectful:
My supervisor told me to sweep and mop the floors. I didn't see anything on the floors and they looked clean to me, so I just got the mop bucket and mop wet to make it look like I used it instead of cleaning the floors.
Disrespectful.
Not only is this dishonest, which is not acceptable in the workplace. But, it is disrespectful to disobey your supervisor's directions. The better choice would be to follow through with what you were told to do, even if you think it doesn't need to be done.
True or False:
Respecting our work environment means treating facility and the equipment responsibly.
True.
Respecting our work environment means taking ownership for our part in keeping it clean, organized, and in working order. We do that by cleaning our messes and using tools and equipment responsibly.
True or False:
If a customer is rude to me, I can be rude back to them.
False.
Good customer service means treating the customer with respect at all times, even when they aren't very nice. It's hard to do, but it is important to always treat your customers with respect and kindness.
Which is the better choice:
I found a $20 on the break room floor today at work. I know it's not mine, but I could really use the money. What should I do?
A. Turn the money into my supervisor so they can give it to the owner.
B. Keep the money. No one will know you have it.
A.
Self-Respect is about making good choices for yourself, even when no one is watching. When you face a dilemma like this one in the work place, think about this: Which one of these choices will make me feel proud of myself? The answer is simple then-doing the right thing is the respectful choice.
Which is the better choice:
My co-worker, Kari, made me mad today. Should I
A. Avoid her and not talk to her the rest of the day
B. Treat her with kindness and respect
B.
Even when our feelings are hurt or we are upset with someone, we still should treat them with kindness and respect. Treating others with kindness and respect isn't about them, it is about you and your character!
Respectful or Disrespectful:
I saw that my supervisor was moving some boxes from one side of the room to the other. I decided to help them complete the job so they didn't have to do it all by themselves.
Respectful.
Helping others in the workplace, even supervisors, is the respectful thing to do. It shows that you are a team player.
What is the better choice:
I was in the restroom this morning and saw that someone left paper towels all over the floor. What should I do?
A. Clean up the mess or inform staff about the mess
B. Throw my paper towel on the floor too, who cares?
A.
The respectful choice would be to clean up the mess or to inform staff of the mess so that it can be cleaned up. Leaving the mess, and contributing to the mess, is disrespectful to our work environment.
What are some ways that we can demonstrate respect to customers in the workplace? Name at least two.
Examples:
Greeting them, answering their questions, having a positive attitude, not arguing with them, helping them, smiling, etc.
Respectful or Disrespectful:
I go to bed early on work days, even when I don't want to, to ensure that I get enough sleep for work.
Respectful.
Taking care of yourself by making healthy choices, such as getting enough sleep, is treating your mind and body with respect. Getting enough sleep is important for work so that you can keep focused and work hard your entire shift.
True or False?
When dealing with conflict, it is important to remember that only your opinion is fact.
False!
When dealing with a conflict both parties are going to believe they are right. Opinion does not have to be a fact. It is important to remember that conflict does not have to result in winners and losers!
True or False:
If I don't agree with the way my supervisor wants something done, I can do it my own way. All that matters is that the job gets done.
False.
You need to follow your supervisor's directions in the workplace, regardless of how you feel about it. You can, however, ask to speak with your supervisor after you complete the task to discuss your concerns and let them know that you think there is a better way to do the task.
What are some ways that we can demonstrate respect for our work environment? Name at least 2.
Examples:
Cleaning up our messes, helping others clean up their messes, being responsible with tools and equipment, not engaging in horseplay, etc.
Respectful or Disrespectful:
While working at Goodwill I saw a woman trying to reach a board game on the top shelf. She seemed to be having a hard time so I went over to help her get the game down safely.
Respectful.
Helping the customers demonstrates good customer service. Helping without being asked shows great respect for your job and the customers.
What are some ways that we can demonstrate respect for ourselves in the workplace? Name at least two.
Examples:
Maintaining proper hygiene, dressing appropriately, refraining from using foul language, being responsible with our belongings, taking care of our bodies by exercising and eating healthy, etc.