Restaurant Management
True or False: The owner and manager may be different people.
True
Referral Groups are _________ hotels that have banded together for a common purpose.
independent
A value proposition is a statement that clearly identifies the _______ a company's products and services will deliver to its customers
benefits
Casual dining restaurants have a more ______ atmosphere than fine dining establishments
relaxed
____ is the art of making customers feel welcome and comfortable
Hospitality
True or False: The owner must have extensive knowledge about running a restaurant.
Referral Groups may offer central purchasing services for: (Name 2)
interior furnishings
bath amenities
linens
towels
restaurant items
A value proposition should clearly explain how a product fills a ____
need
Who oversees the general operation of the kitchen
the kitchen manager
Name at least 2 of the industries included in the Hospitality Industry
food service
travel
tourism
lodging (hotels)
airplanes
recreation
What does a management company do?
operates the restaurant for another entity
Referral Group members have _______ control over agreed upon items.
limited
A value proposition should state the reason why it's better than _____ ______ on the market
similar products
who manages the entire kitchen operation
the executive chef
What is the largest segment of the hospitality industry that contributes the most to the economy in its sector
food service
After operating expenses and fees have been paid, remaining profit goes to the ______________.
owner
Referral group members must maintain certain ______ standards.
operating
Your value proposition should include the customers:
wants
needs
& _____
fears
______ ______ ______ are faster than casual dining restaurants but typically better quality than a fast food restaurant
Fast Casual Restaurant
DAILY DOUBLE:
How much does the restaurant industry contribute to the economy yearly?
(Round to the nearest billion)
The franchise is run in the way required by the __________.
chain owner
Referral Group members may leave if: (name 1)
the member:
becomes dissatisfied
does not meet the requirements
does not pay dues
Name the three main elements of a value proposition:
headline
subheadline
visual element
Give 2 examples of a fast casual restaurant
chipotle
panera
5 guys
chick fil a
Name 2 of the 4 segments of the food service industry
fine dining
casual dining
quick service
fast casual