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Vocabulary
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Violations
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Steps of Service
100
This is the term for when you are out of something.
86
100
This is when you walk up to the table and say hello.
Greet
100
This is the word for when you are late often.
Tardiness
100
This is the person who runs the food to the table.
Runner
100
How quickly do you need to greet a table after they sit down?
30 seconds
200
This is what your manager tells you when you are done taking tables.
You are cut.
200
Name the quick meeting a managers holds at the beginning of a shift.
Pre-shift
200
This is the word for when you do not show up for work often.
Absenteeism.
200
What does "full hands in, full hands out" mean?
You should always be carrying something on your tray.
200
After you say hello, what should you tell your guests?
Your name!
300
This is where the cooks work.
Back of house OR on the line
300
What is called when you take plates off a table while customers are still there?
Pre bus
300
If you know you are not going to be able to make it to work because you are sick or you are going to be late, what should you do?
Call your boss!
300
What is side work?
The cleaning you are responsible for at the end of your shift.
300
What should you say if you do not understand a question a customer is asking you?
Ask them to repeat themselves or tell them you will get your manager.
400
If I need something made quickly, I will ask for it to be....
On the fly
400
This stuff is put on a plate to make it look nice.
Garnish
400
How many hours can you work (if you are under 18) before you have to be given a break?
5
400
What is the term for the money I give my bussers and hosts?
Tip out
400
What should you do if your customer is complaining about their food?
Get your manager.
500
The hostess gave me two tables at the same time. I got....
double sat.
500
This term describes when servers try to sell more items to make the bill higher.
Upcharge or upsell
500
Name three things that can get you into trouble at work.
Fighting, swearing, being late or absent, stealing....
500
What is the term for all of the tables I am responsible for?
Section
500
What is the last thing you should do for a table?
Say thank you