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3 different ways to say "I’ll show you to your table, sir."
This way, please.
Please follow me to your table, sir.
Let me guide you to your table, sir. Right this way.
3 things you can do to be clean
•Use deodorant
•Brush your teeth
•Wash your hands
What do you need to keep in mind regarding social media usage at work?
•Respect the privacy of employees
•Respect the privacy of guests
•What you can post
What is an MOD?
•Manager on Duty
What are examples of an urgent need and a routine need?
•Leaking ceiling
•Chipped paint
What is a courtesy van?
•Shuttle from the property to airport or other location
3 things you can do to maintain a professional appearance
•Tie your hair back if it is long
•Have hair of no more than two naturally-occurring colors
•Keep fingernails clean and short
•Follow the property’s guidelines for facial hair
What might be included in a mobile phone policy?
•Leaving the phone in a locker
•When it is okay to use your phone
•How to use your phone
What are OSHA regulations?
The Occupational Safety and Health Act (OSHA) is a United States federal law that helps keep employees safe by regulating sanitation, safety, and first aid in the workplace.
What colors are danger signs?
•Red, black and white
What information do you need to know about your property’s facilities as an employee?
•When it is available for employee use
•What is not allowed to be used
•How to reserve
How should uniforms be maintained?
•Ironed
•Clean
•Worn as intended (no rolled up sleeves)
•Free from holes, rips, tears or stains
What does “providing security” mean?
•Protecting people: guests, employees, visitors or other people legally on the property
OSHA requires three special signs. What are they?
•Danger signs
•Caution signs
•Safety instruction signs
What colors are caution signs?
•Yellow and black
What are some facilities that a hotel or restaurant may have?
•Fitness centre
•Playgrounds
•Bistros
•Business centres
•Spas
What are the elements of a uniform?
•Branded T-shirt
•Apron
•Hat
•Name tags
What are ways you can provide security as a restaurant or hotel employee?
•Look for unusual situations
•Keep room numbers private
•Report any dangerous situations (broken glass)
•Practice good key control
What do Managers on Duty do?
•They are in charge when the General Manager is not on-shift.
•They can help with emergency situations and guest problems.
What colors are safety instruction signs?
•Green and white or black and white
3 different ways to say "Do you have a reservation, sir?"
May I confirm your booking, sir?
Are you holding a reservation, sir?
Have you made a reservation, sir
Is there a booking under your name, sir?
Could you let me know if you have a reservation, sir?
What policies might a property have that affect you?
•Ex. Break and Meal Periods (Times)
•Employee Parking
•Employee Entrances
•Time-keeping
•Employee Discounts
•Employee Limitations
•Employee Behavior in the Guest Area of the Property
Name things guests will want to know many about your property.
•What the major highways or intersections are
•Landmarks
•Property’s restaurants and/or lounges
•Hours for facilities
•Policies about guest parking, charges, and validation
What are some policies that a hotel or restaurant might have for its guests?
•Fire code restrictions
•Valet charges
•Charges for cribs, rollaway beds and other loaner items
•Maximum number of guests
•Checking in without a credit card
What topics might be covered in an MOD manual?
•Emergency procedures
•Key control
•Guest relocation
•Handling complaints
•Handling disturbances