Policies & Procedures
When on a room visit, should you:
A. Leave the door open
B. Shut the door
C. Leave it up to the student
D. Doesn't matter
1)What color are Ethernet wall ports?
2) How many are active in each room?
1) Orange.
2) One.
A. What is the only surefire way to remove a virus?
B. Do ResTek staff do this for residents?
A. Reformatting the hard drive.
B. No.
I don't have a printer, so:
1. Where can I print my homework?
2. Does it cost anything?
3. How do I pay for printing?
1. Store your documents on either a USB drive, your U: drive, or other web-based storage site; go to a computer lab, access the document and print it out.
2. Black and White = 5cents per page, Color = 25cents per page.
3. There are cash print deposit stations in Haggard Hall and the Academic Instructional Center, and online deposits with a credit card can be made at https://wwu.pcounterwebpay.com.
1. Badge
2. ResTek t-shirt
3. Manual
4. Pen/pencil
5. Patch cable
ATUS: Academic Technology & User Services
Haggard Hall
x3333
helpdesk@wwu.edu
Name every residence hall on campus.
(Hint: there are 16!)
1.Edens Hall
2.Edens North
3.Higginson
4.Nash
5.Mathes
6.Sigma
7.Highland
8.Alpha
9.Delta
10.Omega
11.Kappa
12.Beta
13.Gamma
14.Fairhaven
15.Buchanan Towers
16.Buchanan Towers East
16.Birnam Wood
1. What is the Ground-Up Policy?
2. Why do we use it?
1. Check basics first: Make sure power cords and Ethernet cables are plugged in firmly, verify that all devices are powered on, use patch cable to determine whether or not the resident's cable is defective, physical switch of the wireless card enabled, was the wireless certificate properly installed etc.
2. Sometimes solutions are simple and it saves time to catch these obvious things as early in a room visit as possible.
Identify the various components in the following diagram, and describe what each component does.
A. Building Switch
B. Router
C. ResTek Servers
D. Packetshaper
E. Firewalls
Student Technology Center
Haggard Hall 2
x4300
techcenter@wwu.edu
When an Ethernet cable is plugged from the wall into one of the LAN ports on a wireless router, the router will act as a DHCP server, giving out IP addresses to other machines on the network, without the owner of the router knowing it's doing that.
In other words, rogues are bad.
1. What is the Hands-Off Policy?
2. Why do we use it?
1. ResTek staff are not allowed to touch residents' computers.
2. A.) ResTek provides an educational service, whereby verbally guiding residents through the steps to troubleshoot and solve the problems they are experiencing helps them learn more about how to use their computers and how to fix them in the future. B.) Liability issues.
What is the ResTek proxy and how does it work?
What's the easiest way to ensure that a resident uses the proxy?
The proxy server caches commonly visited websites, and residents who use the proxy experience faster browsing.
Set to auto-detect proxy settings.
Point out what's wrong with the following, and how you would fix the problem.
1. What is Western's policy on Copyright Infringement?
2. What does a resident experience if he/she is accused of violating copyright law?
1. The illegal downloading, copying, and distributing of copyrighted media is NOT permitted on Western's network.
2. Internet is shut off, resident is told they must meet with their Resident Director (RD), once that meeting is held, the RD asks ResTek to turn the Internet back on, the resident is asked to remove the violating media from their computer.
Resets your Homepage - When you open up your browser, you are taken to a different homepage than the one you specified. If so, then you probably have a Spyware problem!
Changes Search Results - Have you noticed that when you click on a link, instead of going where you expected, you are taken to a different site than the one you clicked on?
Pop Up Ads Displayed - Are you seeing so many pop up ads that you can't close them fast enough to keep up?
Installs Unwanted Software - Have you noticed new programs installed on your computer like Golden Palace that you did not install?
Slow Browsers - Have you noticed that your web browser is taking longer to load pages than before?
Toolbars Added to your Browser - Have you noticed any new toolbars added to your browser?
1. WWUResTek-secure: this is a secure, encrypted network that ResTek recommends for all users, it requires the downloading of a certificate, and it also allows users to log in once, register, and then not have to log in every time they want to get online.
2. WWUResTek-help: this is an unsecured network for users who are unable to connect to WWUResTek-secure, it provides instructions on how to download the certificate, most Windows users will need these instructions, but Mac users won't, since the Mac OS automatically recognizes that a certificate is needed and downloads it.
3. WWUResTek-alt: this unsecured network is not visable, and is used for Internet-enabled devices that don't have web browsers: game consoles, TVs, Blu Ray players, TiVo, eReaders, 3G/4G Hotspots.