Water Damage
This piece of equipment removes moisture from the air
Dehumidifier
This black residue is commonly left behind after a fire
Soot
The process of categorizing, boxing, and removing the homeowner's items and storing them at our facilities
Pack-out
What are the official colors of SERVPRO?
Lime Green and Orange
This machine blows air across wet flooring.
Air Mover/Blower
This category of water may be caused by dishwashers, washing machines, and toilet overflows without feces, and may cause illness or discomfort
Category 2 (Grey Water)
Besides fire, name two types of losses that commonly requires professional odor removal.
Mold, Sewage, Biohazard, Pet urine, Nicotine or Hoarding
This document helps categorize items that are non-salvageable before they are removed from a home
Total Loss Inventory
Name one crew member who drives a Jeep Truck
Leo or Briand
This handheld tool measures saturation levels in building materials
Moisture meter
This process involves removing standing water before structural drying can begin.
Water Extraction
Which household system often spreads smoke odor throughout a home even when the fire is contained to one room?
HVAC
This room typically contains the highest number of inventoried items after a loss.
Kitchen
Which Crew Chief is most likely to answer their phone on the first ring?
Majata
This machine produces O₃, an oxidizing gas used for odor treatment, but requires the space to be unoccupied during operation.
Ozone generator
This term describes water that has evaporated into the air and increases the humidity inside a structure.
Water Vapor
Using UV light, water vapor, and oxygen, this machine creates highly reactive ______ radicals that break down odor-causing compounds
Hydroxyl Generator
For liability and chain-of-custody reasons, what type of contents cannot be handled by the SERVPRO team, and must be removed by the homeowner
Firearms, Ammunition, Controlled Substances
Jorge keeps his favorite red tumbler mug with this famous gas station's mascot on it
Buc-ees
These three categories of dehumidifiers are selected based on the temperature, humidity, and drying conditions of a structure.
Refrigerant, LGR, and desiccant dehumidifiers
This restoration tool commonly referred to as the "road map of drying", displays the relationship between temperature, relative humidity, dew point, grains per pound, and other air properties to help technicians make drying decisions.
Psychrometric Chart
What color is protein fire residue typically?
Yellow
This three-category system is used by restoration professionals to evaluate materials such as upholstery, electronics, wood furniture, and glass when determining cleaning and restoration options.
porous, non-porous, and semi-porous?
For over a decade, beginning in 2007, SERVPRO commercials featured two animated mascots before retiring them around 2019. Name the duo.
Stormy and Blaze
What are the two acronyms for an air scrubber
AFD (Air Filtration Device) and NAM (Negative Air Machine)