Asana/Square
"My tasks" tab
Where can you find a list of all tasks to be completed during your shift?
**Please take initiative and also complete unassigned tasks whenever you have time, too!**
408 E Main Street OR 617 W Sheridan Avenue
Store address--making sure deliveries are in the right place
Any container works and bringing what you already have is recommended
What kind of container is best to bring?
1 tbsp for regular loads and compatible with all machines, including HE.
How much laundry detergent do I use and does it work in my machine?
The last question you ask before finalizing the transaction
Will you need to purchase a bag today?
1. Brands and non-food items
2. Herbs, Spices, Teas, Food
3. Ordered
4. Store Supplies
The four column titles in the Low Stock Asana Project
On the back of items, over a bar code or visible on the front of large bulk items
Where should a price sticker go?
Products used to support our bodies’ natural responses to stress, fatigue, inflammation and brain function.
What are adaptogens?
To avoid synthetic pesticides and fertilizers, added hormones and antibiotics
Why would I buy organic over conventional?
Find a clean container to tare and transfer the product into for the weight
What do you do if the customer forgets to tare their container or may have used the tare system incorrectly?
Removing ingredient weights from inventory
Frequently forgotten step when making product backstock for the store
Broken down cardboard, plastics #1 and #2, glass, steel, aluminum, paper, NOT packing peanuts
Recyclable materials
Herbs that offer support to the nervous system, may reduce stress and relax the body.
What is a natural nervine?
Made in-house using vegan or goats milk soap base, non-toxic scent oils and organic herbs.
What is in the soaps?
1. Removable labels still attached
2. Sticky residue on the exterior
3. Unpleasant scent
4. Dirty, containing liquids or residue
5. Lid-less
6. Previously harmful chemicals like bleach
7. Prescription pill bottles
What kind of containers do we need to DENY when donating?
***THE EMPLOYEE THAT ACCEPTS THE CONTAINERS IS RESPONSIBLE FOR WASHING AND SANITIZING THEM. Don't let them pile up in the back room for others to wash.***
1. Search Square for all applicable names
2. Reach out to your manager or other employees via GroupMe
3. Assign a task to manager to create item within Square
What to do if a product isn't in Square or is missing a price?
Message Kacie or your manager about the discrepancy
What do you do if the invoice does not match the products received or products arrive damaged?
Concentrated herbal extracts made by soaking herbs or roots for an extended period of time to optimize quick absorption, making them potent options for health support
What is a tincture?
Based out of New Mexico with sustainable foraging practices and low waste distilling, enfleurage and product making.
Where is Dryland Wilds based out of?
Talk about quality, minimizing over-consumption, concentration level (for certain products), how long products typically last, using fair labor practices, and working with small businesses.
How to communicate when customers have sticker shock?
Sort items alphabetically, and then scroll until you see the **brand name** of the item you're about to add and check its description and only add an item if it's not yet listed.
What's the best way to ensure there are no duplicate items listed on the Asana Low Stock Sheet/Project?
1. Unbox and verify invoice
2. Break down packaging & sort into recycling
3. Cut soap wrapping paper if needed from shipment packaging
4. Put price stickers on each item received, (including on the 5-gallon jugs)
5. Check Asana and set aside items for other stores
6. Update inventory in Square match stock to current inventory
7. Text any customers waiting on products
8. Asana- Mark as "complete" in the "Ordered" column of the Low Stock Sheet/Project
List the 8 steps of receiving a shipment
While we can't recommend anything to cure ailments or illnesses, I can point you in the direction of common herbs for those problems to discuss with your doctor!
Customer question: "What can you give me to cure ...insert ailment....?"
Skin salves, the unscented and hypoallergenic varieties of products
What to recommend to customers dealing with sensitive skin, eczema or psoriasis.
1. Use GroupMe to ask for volunteers
2. Reach out to team members individually
3. Trade in Square app
What is the process for getting a shift covered?
***You are responsible for finding a replacement or working your assigned shifts. It is not the responsibility of anyone else to find a replacement for you, including Kacie, AK, or Bridget (though we may be asked, along with others, to cover your shift, if our schedule permits).***