Authentication
This type of authentication requires an additional knowledge based question.
What is Enhanced Authentication?
Why is it important that we review restraints?
what Helps keep customer information secure, and makes sure we are servicing the account correctly?
what system is used to view rdi?
what is CTA?
What is the indicator that a transaction is pending in CPS?
what is the yellow caution sign?
other acceptable answer(yellow triangle)
This account cannot overdraft, and doesn't support checks.
what is a Myway Bank account?
What type of authentication is required for KYC remediation/Refresh ?
What is standard authentication?
Can a new customer request a password restraint?
what is no?
what system would we use to see pending deposits?
what is Pep+
ACH transactions are made using what account info?
What is account and Routing number?
Customer states they want an account without a monthly fee, what account would best fit them?
what is EZchoice Checking?
This voice biometric icon would tell us we cannot service the customer
What is Fraud Watch List?
where must a customer go to have a 1-7 restraint removed?
What is the branch?
what system allows us to view transactions that are past 90 days?
what is OnDemand?
How long will a transaction stay in pending?
What is 2-3 Business days?
What is the daily atm limit for a debit card.
what is $1000.00
If a customer calls to change their address, this must be done first.
What is Enhanced Authentication?
Who do we contact if a restraint is placed in error?
What is a specialist?
What system do we use to process payments/transfers
What is CPS?
Why might an extended hold(float) be placed on checks?
What is wee M&t may still be verifying the funds, or possibly fraudulent check?
What Savings Account comes free with any consumer Checking Account?
What is Relationship Savings?
If a customer doesn't wish to provide their SSN, how can we standard verify them?
what is Name, Card or account, and one additional authentication question?
what is a 1-29 Restraint?
What is Account Replacement ?
In CTA what is the drop down choice for RDI?
What is Incoming returns?
If a deposit is made on a non-business day, bank holiday, or weekend, when will the deposit be considered?
What is the next business day?
What is the Warm Card Status code?
What is code 227?