US Retail Organization
How many districts are there?
7
Customers are classified as how many types?
We classify customers as 3 types: Registered Members, New Members and Prospect Members
Build a world class team that drives club member acquisition and engagement by sharing our coffee story, while generating revenue through sustainable business practices is Nespresso's what?
Retail Mission Statement
This tool is used for all questions or requests that Boutique Employees have
Meridian
What year was Nespresso formed?
1986
Training for the Boutiques is administered by which sub department of Human Resources?
Learning and Development (L&D)
What are the 5 Steps of Sales and Service?
Welcoming and Greeting, Discovering Needs, Providing Solutions, Closing and Making Additional Sales, and Building Loyalty.
The following:
are all part of our what?
Retail Ethos
This tool is a place for employees to connect, communicate and collaborate, you can find the Monthly Retail All Call, employee shout outs, recipes, videos and other engaging content on a daily basis.
Workplace by Facebook
How many aromas are in coffee?
Over 900
Which department is responsible for construction of new locations and refurbishment of old?
Retail Development
When was the first boutique opened in Paris?
2000
This 2020 key retail priority involves the growing of which line?
Vertuo
This is the Retail Sharepoint Site
The Mill
This provides information about Nespresso coffees, machines and accessories to match their taste and preferences as well as boutique, retailer and recycling locations.
The Nespresso website
This department is responsible for after-sales, sustainability, quality, and safety
TQM
This boutique purpose allows us to showcase our product offerings and provide accessibility
Distribution Channel
How many 2020 Key Retail Priorities are there?
5
How do you gt a quicker response time through Meridian?
Increase the priority
How many types of boutiques are there?
4: Flagship, BIM, BIC, NANO
This department is responsible for activities that will improve the overall in store experience, boost traffic, and support the opening of new stores.
Business Acquisition
"Each _____ is considered a touch point and an opportunity for our Boutique staff to create a connection with the customer."
Sense
The Key Retail Strategy of Embrace our Journey to Excellence (Efficiency and Savings) involves generating revenue with _____ business practices.
Sustainable
Two times a week a digest of all the news and events are sent via your Nespresso e-mail. This is called:
Retail News and Updates Digest
What year did Nespresso launch in the US?
1990