Coffee
How many seconds is a perfect Espresso Shot?
30 Seconds but 25-35 is a good range
If a customer buys a small coffee for $3.50 and a large coffee for $4.50 plus a $1 extra flavour shot, how much is the total?
$9
What is Decaf coffee?
Coffee with the caffeine removed (stimulating effect removed)
A customer seems unsure what to order. What should you do?
Ask questions and make recomendations
You walk into make a coffee, what's the first thing you should do?
WASH YOUR HANDS
How many shots is in a large takeaway flat white?
A double shot
What makes a customer feel valued?
List 2 things
Could be but not limited to:
Positive attitude
Smile
Open body language
Really listening to what they need
Name 2 countries where coffee is grown?
In a communication situation what is the message?
The content of the communication
You finish a bottle of milk... What should you do with it?
Rinse it out, squash it, recycle it
Make sure the lid is off!
Which milky coffee has the most amount of foam?
Cappuccino
A customer says their coffee is cold. What should you do first?
Apologize and replace
What are the 2 types of coffee bean?
Arabica and Robusta
Why is body language important in customer service?
It helps show friendliness and professionalism.
How much is a small coffee? and how much is a large?
Small- $3.00
Large- $4.50
True or False
Hot water in a tulip cup with an espresso shot on top is an americano.
False
What do we call a customer's overall impression of the service they receive?
Customer Satisfaction
What is the coffee cherry?
The coffee bean on the tree before it is processed.
A customer becomes frustrated because their order is taking longer than expected. What should you do?
Remain calm, apologise, and update them on the wait time.
How many days does the alternative milk (oat and soy) last once opened?
5 days
How does the grind size of the coffee beans effect the extraction of espresso?
If the grind is too fine the coffee will burn as the extraction will take too long. If the grind is too course, the coffee will lack flavor as the extraction didn't take long enough to extract all the oils.
Give 3 examples of closed body language
Crossed arms
Facing away from customer
Standing far away
Negative facial expression
What are the 2 different types of coffee bean processing?
The wet method and the dry method
Name 3 barriers for communication that are barriers for encoding and decoding
Answer could be but not limited to:
Hard of hearing
Accent
Noise level
Language
What is the brand of coffee beans and the brand of hot choc powder we use?
Barefoot coffee
Purple frog hot choc