Communication
What is an example of verbal communication?
Talking
What are 3 important skills or qualities you need in the workplace?
Reliability, honesty, problem solving, team work, organisation, communication, flexibility, time management
A customer asks for help finding a product that is out of stock. What should you say?
"I'm sorry, that product is out of stock right now, but I can help you find something similar or check when it's available."
What is one responsibility of an employee in a workplace?
To follow company rules and perform tasks as required.
Which color do you get when you mix red and blue?
How can you use non-verbal communication to show someone you are listening to them?
Smiling, nodding your head
What should you do if you don’t know how to perform a task at work?
Ask for help or clarification from a colleague or supervisor
A customer is unhappy with the item they purchased. How do you handle this?
Apologize for the inconvenience, listen to their concerns, and offer a solution, such as an exchange or a refund.
What is one responsibility of an employer to their employees?
To provide a safe and fair work environment.
What is the largest country in the world?
Russia
What are 3 forms of non-verbal communication?
Body language, clothes, facial expressions, behaviour
Give one example of a job and a specific qualification you need for that job.
E.g., Certificate in Animal Care Services for a vet nurse
You see a colleague struggling with a customer complaint. What can you do to help?
Offer to assist with the customer or speak to a supervisor if needed.
Name 2 Work Health and Safety (WHS) practices in the workplace.
Hand washing, wearing protective gear (high vis vest, steel cap boots, goggles), following all training requirements for machines
Who wrote the book "Matilda"?
Roald Dahl
How can you show good teamwork in a retail setting?
Help colleagues with tasks, communicate effectively, and share responsibilities
What is an example of showing good time management at work?
Prioritising tasks, helping a customer first, completing tasks with a closer deadline
You’ve called in sick to work. What should you say to your boss?
"Hi [Boss’s Name], I’m feeling unwell and won’t be able to come in today. I will keep you updated if I need more time off. Thank you for understanding."
What is one organisation that can help you if you are being discriminated against at work?
Fair Work Ombudsman, The Advocate for Children and Young People, Australian Human Rights Commission
What is the best-selling gaming console of all time?
PlayStation 2
If a customer is angry, what is the best way to use communication to calm the situation?
Speak calmly, use active listening, acknowledge their feelings, and offer solutions.
What is the difference between full-time and casual employment?
Full-time employees have regular hours and benefits, while casual employees work as needed and usually don’t receive benefits.
Your boss said you didn't get a promotion because you're too young, even though you were the most skilled. How can you handle this situation?
Ask your boss for clarification, seek more feedback, talk to someone higher up in the workplace or the HR department, contact an external organisation
What is your responsibility towards treating all customers fairly in the workplace?
Treat every customer with respect, listen to their needs, and provide equal service to everyone, no matter their background.
What is the best-selling video game of all time?
Minecraft