Welcome to Retail
Which of the following is a term for physical goods that are bought and sold?
Products
Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in a store?
Employee Preference
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Very brief speech to sell yourself
Elevator Pitch
Can you wear flip flops in shops?
No
What type of owner ship are majority of the retailers?
Independently Owned
Yes or No Questions?
An Open Ended Question
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives..
Safety stock
What’s the standard method to use to thank an interviewer after the interview?
Can you be intoxicated or sedated coming to work?
No, you will get fired or signed out
What is a grower of potatoes?
A Manufacture
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Other than the stockroom where is all the other inventory kept?
On the sales floor
S in SMART GOAL stands for?
Specific
The restaurant across from the thrift shop is called?
Cafe Reconcile
What's the term that describes distributing merchandise from the manufacturer a retailer's locations?
Packing
When should you greet the customer?
First 30 Seconds
What are loyalty programs?
Marketing Programs that provide incentives to repeat customers.
T in Smart Goal stands for?
Time Based
Cafe Roma
What's the term that describes distributing merchandise from the manufacturer to a retailer's location?
Allocation
Which of the following is the term for the overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business, its products, and its services?
Company brand
What can I cross-sell with a basketball?
Various Answers
T or F: An employee would get the job done faster if he/she procrastinates?
False
What part of YEP is across from the bike shop?
YEP Enriches
What does BOPIS mean?
Buy Online, Pick Up In Store
After one negative experience, approximately what percentage of people say they will never do business with that company again?
50%
What are retail operations?
The processes that keep the retailer's ecosystem running smoothly.
T or F: It's good to ask questions in a job interview
True
How much is the bonus from completing the test?
$25
This enables voice activated ordering (for example, you can order products from Amazon with Alexa)
AI or Artificial Intelligence
Questions that can't be answered with yes or no?
Closed Ended Questions
The revenue at James’ studio for September was $25,000. His expenses were $14,500. How much would his profit be?
$10,500
What is the first thing you should do if someone spills a cup of coffee onto the sales floor?
Stand near or over the spill to direct traffic away from it until it can be cleaned up.
What is the counselor from children's bureau name?
Ms. Elizabeth or Ms. Liz
Can an unfinished product be sold?
No
What is upselling?
Upselling is a sales technique where you try to sell an advanced or premium version of the product or service the customer is using or trying to purchase.
If Julia finds a whole in a shampoo bootle and throws it out with out notification what woul happen?
Shampoo Bottle numbers would be too high
What should you do if you discover an electrical hazard?
Secure the area and report the situation to management for repair by an electrician or qualified custodian.
All the documentation you need to acquire an Identification card?
Birth certificate, Social Security Card, Two proofs of Address
A jobs of how many Americans are directly or indirectly tied to the retail industry?
55 Million
Step 3 Of The Customer Service Process
Understand
Whistleblowers act is
Hourly Employees who report unlawful practices
T or F: Lifting with my back is the proper way to lift?
True
What's Mr. Yasin's last name?
Pierce
In every 4 jobs in America how many of those are retail?
1 out of 4
Specialized Barcodes that contain product or store information?
QR codes
When products arrive at a physical store, the process used to enter it into the store’s on-hand inventory is called
Inventory Tracking
How early should you be for an interview?
At least 15 minutes
What's the program director's last name?
Mr. Chris Wyre