This is the system used to make payments from a non-BB&T account to a BB&T Credit Card.
What is PaymentXchange?
100
Phone Number for Lost/Stolen Department
What is the Lost/Stolen Process Document?
100
I am the fee that is charged when there is a balance left on the account at the end of a cycle.
What is Finance Charge?
100
This form should be utilized when someone sounds not like they should on the phone.
What is Suspicious Activity Escalation Form?
100
Lost Luggage Reimbursement – Feel confident
knowing your checked or carry-on luggage is covered
up to $3,000 if lost or stolen when you charge your
entire common carrier ticket to your eligible Visa.
What is a Visa Signature Perk/Advantage?
200
"I can't find my card and I need time to look for it."
What is a Temp Block?
200
"I want to mail my payment in."
What is the Payments Process Document?
200
This fee can be charged in two amounts.
What is the Late Fee?
200
This is not really fraud but it's close.
What is a Transaction Dispute?
200
125$ Annual Fee
What is the Wealth Vantage Credit Card?
300
When a client is refused the use of his/her credit card and BB&T closes the account.
What is V/B status?
300
The card is blocked with an X/S.
What is the Temp Block Process Document?
300
"I'd love to pay my other credit card off with this one."
What is a Balance Transfer Fee?
300
Time limit for reporting fraud.
What is 60 days?
300
252-293-9009
What is the fax number for Data Entry?
400
"You have to ask me for my Name, Address, Phone#, DOB, CVV and Driver's License Number for this?"
What are the High Risk Transactions?
400
"I have a transaction that is not mine. I don't know what the name is."
What is MCC List?
400
There is no fee when a client does this (although they really should look at their limit when spending).
What is the Over the Limit Fee?
400
Identity Theft and Transactional Fraud
What are the two types of fraud?
400
562 & 059
What are the Real Time Block codes?
500
Press 1 then 0 to do this.
What is speak with an Associate?
500
Purchase & Balance Transfer APRs: Variable 8.15% to 17.15%.
What are the Bright Credit Card's Interest Rates?
500
I am only 19$.
What is a Secured Card Annual Fee?
500
When a fraudster attempts to take over an existing account or sets up a new account with the intent of making payments to falsely increase the credit limit, increasing the possible losses.