Controlling costs, managing merchandise and providing customer service are all responsibilities of this person.
Who is the store manager?
100
Rewards provided by either the employee's manager or the firm, including compensation, promotion and recognition.
What are extrinsic rewards?
100
Store design provides these types of benefits, enabling customers to locate and purchase products in an efficient and timely manner with minimum hassle.
What are utilitarian benefits?
100
These types of services are based on establishing a set of rules and procedures for providing high-quality service and ensuring they're implemented.
What are standardized services?
100
Over 44% of the resumes employers receive come from this type of candidate.
What is an unqualified candidate?
200
Its the first step in the employee management process.
What is recruiting and selecting employees?
200
This type of reward plan gives effective employees a choice of rewards for their good performance.
What is an a la carte plans?
200
This type of store layout has parallel aisles with merchandise on shelves on both sides of the aisles. Cash registers are located at the entrance/exits of the stores.
What is grid layout?
200
It's the knowledege and courtesy of employees and their ability to convey trust and confidence.
What is assurance?
200
As many as 1 in 12 customers engage in this activity in the US.
What is shoplifting?
300
This type of training program assigns new employees a job, gives them responsibilities and a supervisor coaches them.
What is on-the-job training?
300
The redeisgn of a job to include a greater range of tasks and responsibilities.
What is job enrichment?
300
This store layout gets customers to see merchandise in multiple departments and encourages unplanned purchasing.
What is racetrack layout?
300
In the GAPS model, this gap is the difference between the retailer's service standards and the actual service it provides to its customers.
What is the delivery gap?
300
85% of mall concourse traffic approaches stores from the side. However, almost all store window signage is designed for customers approaching the store this way.
What is head on?
400
This type of leader gets people to transcend their personal needs for the sake of the group or organization.
What is a transformational leader?
400
This type of compensation offers salespeople a weekly check based on their estimated annual income, and commissions earned are credited against the weekly payments.
What is a drawing account?
400
One of the two commonly used measures of space productivity are sales per square foot and this.
What is sales per linear foot?
400
In the GAPS model, this GAP can be closed by setting appropriate service standards and measuring performance.
What is the standards gap?
400
This type of technology could potentially eliminate the stress of trying on a new outfit.
What is 3D body scanning and interactive dressing room mirrors?
500
The three factors used to evaluate sales associates at specialty stores.
What are sales/customer relations, operations and compliance?
500
Passed in 1938, it set minimum wages, maximum hours, child labor standards and overtime-pay provisions.
What is the Fair Labor Standards Act?
500
This merchandise presentation technique occurs when retailers offer a limited number of predetermined price points and/or price categories within another classification.
What is price lining?
500
It's the customer's perception of the benefits received compared to what his or her costs in terms of inconvenience or monetary loss.
What is distributive fairness?
500
This industry provides this type of 'atmospheric' to retailers and other businesses may be worth between $500 million to $1 billion in 2016.