Forms
Can AS forms be accepted for retail accounts?
Yes, AS forms can be accepted for a client's Retail accounts. However, Retail forms can not be used on AS accounts.
DPOA is being added to a Joint account, and one of the tenants is deceased. What is needed?
Death Certificate for the Deceased Tenant
Agent wants to settle an RMD. How is this handled?
Agent will need to reach out to Retirement Services.
Who should you go to for help when your Buddy is not available?
If Buddy is here but away, pend case until buddy can review and get back to you.
If buddy is OOO, you can reach out to your team chat as your back up (Denver DPOA) & then a team lead or manager if there is an escalation.
What are the execution requirements for Florida?
Notary and two witnesses West's F.S.A. § 709.2105
Where can you locate the DPOA Chart?
PRO Estates- search "DPOA Chart"
What date is considered stale dated?
180 days or 6 months
Account has Options Trading (options powers are granted). What is needed?
An Add Options application from the agent signed by agent + account holder
OR
Written or verbal authorization to remove Options from either agent or account holder.
Can a DPOA update the principal's address?
-If added with an external DPOA, the agent has the authority to update the principal's address
-If added with the Schwab DPOA form, the agent has authority to update principal's address ONLY is a valid LOI for principal is on file.
DPOA case has NIGO items, and there is an FC on the principals account, and you notice that the branch/CRS notarized the AAA. Who do you contact for the NIGO items?
Since the branch is likely working closely with their client, we should be reaching out directly to the CRS + FC in regard to what is needed to complete the case.
Can agents act individually in California?
Authority granted to two or more attorneys-in-fact is exercisable only by their unanimous action unless doc provides they can act separately (West's Ann.Cal.Prob.Code § 4202)
How do you send a CLEAR Search request?
PRO Estates- "Send a Message"- Specialty 'CLEAR DPOA"
How do we determine the jurisdiction of the Schwab DPOA form? (what state the jurisdiction falls under)
Jurisdiction is determined by the principal's state of residency
The Successor Agent is requesting to be added. What is needed?
Either a Letter of Resignation, Letter of Incapacity, or Death Certificate for Primary Agent.
We received a request to add DPOA to a client who has only a Trust Account. How do we handle this?
DPOAs should NOT be added to trust accounts since the Trust outlines succession of its trustees. The Schwab FTA or LTA is a possible option, Or if the trustee is incapacitated, they would want to seek a trustee change using the Schwab Trustee Change Form. Account Solutions can help with both of these forms.
What steps should you take prior to sending a case to Risk for review?
Case should be sent to a 9/10 via the 'Estate Ops Support' queue
You are reviewing a New Jersey Statutory DPOA for beneficiary powers. What can we use if there is no express language in the DPOA?
Review for specific language in the document / ok to use gifting if express beneficiary language is missing.
How do you find the Specialty Calendar?
PRO E
What can NOT be accepted verbally on the Agreement & Affidavit form?
-Principal/Account holder Name.
-Part II, Affidavit of Agent
-Notary section
DPOA is Springing. What is needed, and how do we know?
Generally, we need a physician's Letter of Incapacity. However, if the DPOA instrument has its own specific requirement, we have to use that. For example, if the DPOA requires two physician's Letters of Incapacity, we will require two LOI.
What do we do if a client/dpoa writes in multiple account numbers on page 2 of the Schwab DPOA form?
We have to confirm with them which account number they want to apply this form to, since it is account specific and inform them that they need to complete an additional form for each additional account.
What should you include in emails when requesting additional information or documentation being sent back to Schwab?
Always include a return coversheet with the Case ID, and relevant documents/forms, and return instructions.
What is the Texas beneficiary limitation on the Statutory form? (for Retirement accounts)
If agent has power over 'Retirement Plans' on the form, the agent can add/update bene's on the IRA, provided however that agent may name himself only to the extent that he was named beneficiary under the retirement plan before the durable power of attorney was executed (V.T.C.A., Estates Code § 752.113) aka LIMITED;
Name 3 things you can find using the Warren@Work OneNote Resource
1.
2.
3.
What are the Schwab DPOA form signature requirements? (All States form)
1) Principal must sign in the presence of two disinterested witnesses AND a notary at the same time
2) Agent must sign in the presence of a notary
An Entity agent is being added. What is needed?
-Two Copies of Section 2 of the AAA form (one completed with the entity and one for the entity agent's personal info)
-Schwab One Account Application for Incorporation or Non-Incorporated Organizations (just to gather the info, not opening an acct)
An IA is requesting to be added as DPOA on a retail account. What is needed?
The account would need to be moved under the IA's master due to the Advisor on Retail policy. The IA would need to work with their dedicated service team to convert the Account to AS.
What should you do if there is a request to add a DPOA to an account that has a recent SVI note in CC?
You should send an email to the person assigned to the SVI case to confirm if we are OK to add the agent, or if they need us to hold the case while they continue their investigation.
What is needed to verify bene powers on NY Statutory DPOA executed prior to 9/1/2009?
-Between 9/1/2009 and 6/13/2021?
-And after 6/13/2021?
Before: Review DPOA for Gifting or express language
Between: Review Gift Rider
After: review for language to update bene's in the modifications section
Where can you go to see your outstanding pended cases?
Tableau