Regulations
Regulation also known as Truth-in-Lending
What is Regulation Z?
The IRS system is located in
What is TPX?
The fee for requesting a copy of a check
What is $0/no fee?
A recipient will receive funds through Zelle in this time period
What is immediately?
Customers calling with a 338 code on their transaction and still need to complete their transaction, should be advised to
What is use their PIN?
This regulation establishes consumer complaint procedures
What is Regulation AA?
1098 forms are requested in this system
What is Aspire?
When submitting a request in Account Servicing, you must select this option from the Deliver To drop down
What is Customer?
Zelle Disputes are filed in this system
What is DMA?
*Daily Double*
This animal has three eyelids to protect themselves from the blowing desert sand
What is a camel?
Account Servicing is used to order this older tax form
What is a 1099?
*Daily Double*
The longest English word with no vowels
What is rhythm?
The three options used in Account Servicing
What are Deposit Account Servicing, Records/Adjustments, and Reports?
Transactions that are showing as Pending are the result of a token that is not __ with Zelle.
What is enrolled?
These four Result transaction codes indicate fraud on a VDR
What is 338/540/541/542?
This regulation prohibits certain transactions from being processed on behalf of unlawful internet gambling businesses
What is Regulation GG?
This form will have tax information the customer may need to be report on their annual state tax return
What is a 1099?
Changes to a statement check return option will be effective
What is after the current statement is generated?
Customers enrolled in the M&T version of Zelle are permitted to have up to __ tokens
What is six?
The acronym BSA/AML stands for
What is Bank Secrecy Act/ Anti -Money Laundering
This Federal Reserve regulation implemented the Home Mortgage Disclosure Act in 1975
What is Regulation C?
The Bank does not report information to the Internal Revenue Services (IRS) when the dollar minimum is not met
What is $10.00 for a 1099 and $600.00 for a 1098?
*Daily Double*
A customer calls stating they deposited funds at a branch. The amount is incorrectly reflected on their mobile banking. These are the steps used to assist the customer in Account Servicing
What is Open Account Servicing, Sign in, Records/Adjustment Reports, Enter the Account Number, Submit, Confirm customer info is correct, Deposit, Posted for incorrect amount, and fill in the form.
What is a Digital/Online Specialist?
A voice modulator (robotic sounding voice, a very high-pitched tone, or cartoonish) may be considered a
What is a red flag?