Systems
Payments
Procedural
Misc.
Loan Servicing
100

This system is used to confirm if a title is paper or electronic

What is DDI? 

100

You would assist a customer calling to make a payment to their ILN with an account recovery status of Repossession by

What is transfer to Collections?

100

Before providing a payoff the following information must be verified by the customer

What is the name, address, and collateral?

100

This information is inputted  in DDI to view the title and registration information 

What is the VIN or ILN account number?


100

An Insurance Co calling to receive a payoff for a Total Loss must submit this request 

What is a Letter of Guarantee?

200

A customer has requested to have $27.00 allocated to their late fees on their ILN, that request will be made using this system

What is Aspire?

200

By request only, this option may be available for ILN customers who may be delinquent with payments

What is Defer-A-Payment?

200

When quoting a payoff, the following information must be provided to the customer

What is the good through date, payoff amount, and per diem

200

This type of loan is opened directly with M&T Bank via the branch or TCC.

What is a Direct Loan?


200

A Simple Interest Loan accrues interest during this time period

What is daily for the life of the loan?

300

Gap Insurance Addendums can be viewed in this system

What is RMR?


300

Customers can make ILN payments through these six options

What is the branch, online and mobile banking, wire transfers, TCC, mail

300

ILN Due Date changes are not permitted for the following dates

What is the 29th, 30th, and 31st?

300

*Daily Double*

This fast food company once made bubblegum-flavored broccoli

What is McDonald's?

300

The amount of late fee waivers an indirect loan is permitted to have 

What is 1 waiver per life of the loan?

400

This system is used to submit an ILN fee waiver request

What is Aspire?


400

*Daily Double*

This planet is closest to the sun

What is Mercury? 

400

A customer is relocating from Maryland to Kansas and needs to re-register their car. This information must be provided when the customer submits their request

What is the account number, current address, new address, current telephone number, wet signature, DMV address where affidavit can be sent

400

A person who signs a borrower’s promissory note to give the loan additional security or to enhance the quality of the loan.

What is a Co-Signer?

400

Paid-in-full letters can only be requested after this many days of the loan being satisfied

What is 10 business days?

500

The tab titled Psuedo Title is located in this system?

What is DDI?

500

The order of how an ILN payment is allocated consist of 

What is interest, principle, fees?

500

A customer residing in NY paid off their loan in 2015 and misplaced their title, you would process this request

What is a Duplicate Lien Release 

500

 A dealer or Regional Manager must contact the bank when they are providing a customer with a different vehicle due to mechanical defects

What is Substitute of Collateral?

500

M&T offers this type of Credit Life Insurance for ILN accounts

What is M&T no longer offers Credit Life Insurance for ILNs?