Customer Service
How many times should a customer be transferred when they call?
Zero.
True or false. You do not need to fill out the Debit Card Log if it is under $2,500?
False… log all changes temp or permanent.
+100
What time is our wire cutoff?
3:00 pm
Get to Judy as soon as you can after you have the signed wire.
Does the child on an IAUTMA sign the sig card?
NO. Only the Custodian.
How many signatures required on a CD?
1
The primary owner - who's SSN is on the CD.
Fill in the blank for an incoming call.
Hello, ___________________________, My name is Ashlie, what can I do for you?
Thank you for calling City State Bank.
If is okay to set your money on the back counter and wait for someone to have time to sign it before it goes in the vault.
False.
All money should be locked away at all times and recorded accurately where that money is at.
+ 100
Do we do any money exchanges for non-customers?
No.
Always offer if they would like to get an account opened, if you can.
True or false, a custodian can call in and have cash ready for their child to come get out of their IAUTMA.
False! Have to have a signature from the custodian on the IAUTMA.
How much do we charge to activate a Gift and Travel Card?
$9.95
How many times should you be counting cash before handed off to the customer?
Three.
True or False.
It is okay to audit the Cashier's Check Log once every couple week's, as long as it is up to date at that time.
False.
You should be auditing and keeping your log UTD daily.
+100
Can a noncustomer purchase a cashier’s check if they are paying with cash?
NO
What is the cutoff day to do a prior year contribution on an HSA?
April 18th.
T or F Opting in/Out when opening an account is for all transactions including Debit Cards, ACH, and Checks?
False only pertains to debit card.
If you need to call a customer back or have someone else call them back, when should that customer get a call by?
"Never let the sun set on a customer phone call or email" -Lee
Who needs to sign the open and closing log every day?
Officer and Teller
+100
At what amount do you need to fill out a Monetary Instrument Log for cash?
$3,000
How much do we charge a year in admin fees to have an HSA with us?
$25
What tickets do you use when withdrawing from a Money Market?
Miscellaneous Debit not savings WD
True or false.
It is okay to start a phone call with the branch you are located at.
False.
Night drop should be under dual control at all times - morning and night.
True.
+100
At what amount do you need to get an officer approval to raise a debit card limit?
$2,500 or over
Do we allow a Joint Owner, Auth Signer, or both on an HSA?
ONLY Auth Signer - if they request.
BONUS +200!!
Scenario: A customer comes in and is wanted a $10,000 cashier's check to go buy a new vehicle. Who would be a great referral for that customer within CSB?
Insurance Department!