Personal Presentation
What should your clothes look like for work in retail?
Neat, clean and appropriate
What is active listening?
Paying full attention when someone is speaking
What does it mean to work as part of a team?
Cooperating and helping others to get tasks done
What does good customer service mean?
Helping customers in a friendly and helpful way
What should you do on your first day at a new job?
Arrive on time, dress properly, be ready to learn
Why is good personal hygiene important in retail?
To be professional and avoid health risks
Why is eye contact important when talking to a customer?
It shows confidence and respect
Why is a positive attitude important in retail?
It creates a better workplace and customer experience
What should you say when greeting a customer?
“Hi, how can I help you today?”
What is an induction at work?
Training given to new staff to learn rules and tasks
Give one example of bad presentation in retail.
Dirty clothes, messy hair, strong perfume
What is the difference between verbal and non-verbal communication?
Verbal = words; non-verbal = body language
Give one example of showing initiative at work.
Restocking without being asked
Why is it important to smile and be polite to customers?
It makes them feel welcome and valued
Why is punctuality important in retail?
It shows responsibility and keeps the team running smoothly
What might a dress code include?
Uniform, closed shoes, no excessive jewellery
What should you do if you don’t understand a task at work?
Ask questions to clarify
How can poor teamwork affect the store?
Causes mistakes, delays and low morale
What should you do if a customer asks a question you don’t know?
Tell them you will find out or get help
What is one way to learn faster on the job?
Ask questions, take notes, watch and learn
Why is first impression important in retail?
It affects how customers see you and the business
How can good communication prevent mistakes at work?
It ensures clear instructions and understanding
What is one way to solve a team conflict at work?
Talk it out calmly or ask a supervisor to help
Give two examples of going “above and beyond” for a customer.
Carrying bags, offering to check stock, helping with directions
What should you do if you make a mistake at work?
Tell your supervisor and try to fix it