4 common objections when presenting an Entertainment Offer
What is Price, Competitor, Experience, and Decision?
100
This department speaks directly with the customer to address their concerns.
What is Customer Care?
100
Tool used to search for a company FAN and discount information
What is FaST?
100
It is a tool sellers use to build a WIRED solution
What is the Local Market Tool (LMT)?
100
To provide a complete entertainment solution through knowledgeable and fascinating team members; passionate about creating loyal guests.
What is My Wireless mission statement?
200
An ADVANCE satellite technology providing customers and arrays of entertainment, sports, or international packages, and local channels
What is DIRECTV?
200
Non-customer facing and can assist with transactions such as completing a transaction and reviewing the customer
What is Retail Support Team (RST)?
200
Examples include Local restaurants, bakeries, food trucks
HVAC, roofing, plumbing, and other contractor services
Local law firms, community banks / credit unions
What is a small business?
200
Houses all information regarding AT&T Product, Services, Updates, Promotions, and System Simulations.
What is myCSP?
200
It outlines the steps on how a Team Member can get promoted.
What is the Ladder of Loyalty?
300
DIRECTV Advantages
What is Brand Recognition, Leader in Content & Programming, Leader in Sports, Unparalleled Technology, Walk-Out-Watching (WOW), and #1 Cable Provider for Customer Satisfaction 16 Years in a Row?
300
Team Members can utilize the information on this OPUS tool to identify any opportunities available to a specific customer
What is Snapshot?
300
Percentage of employers that are small business
What is 99%?
300
Use this tool to access the consumer rate plan calculator, brochures, and current promotions
What is Mobile Sales Tool (MST)?
300
5 Key Behaviors
What is Warmly Welcome, Use Customer's Name, Undivided Attention, "I can help you with that," and Appreciate
400
Examples of DIRECTV Advantage: Leader in Sports
What is NFL Sunday Ticket, MLB EXTRA INNINGS at no extra charge, and Most coverage of PGA Golf, USTA Tennis and MLS Soccer
400
This allows Team Members to order an out of stock item for a guest
What is Direct Fulfillment?
400
Customers who are employed by a company with an existing AT&T business contract. Service is activated in their name and they are personally responsible for paying their own bill.
What is Individual Responsibility Unit (IRU)?
400
Allows customer to trade in their phone once they have paid off 50% of Retail, $0 down payment, and no interest financing for 24 months
What is NEXT EVERY YEAR?
400
An example of this is to use the customer name
What is Warmly Welcome?
500
Allows guest to stream live and recorded content from their mobile device without using their data.
What is Walk Out Watching?
500
OPUS stands for...
What One Point Universal System?
500
A standard requirement when activating Small Business wireless accounts
What is an AT&T Mobile Agreement (AMB)?
500
This program allows Team Members to assess the value of a guest's trade-in device and provide in-store credit
What is HYLA trade in?
500
Retail Experience
What is Warmly Welcome, Uncover Needs, Personalize Solution, Gain Agreement, Thoroughly Educate, and Sincerely Thank