Accident/Incident Reporting
Who must be contacted immediately after an incident, alongside the Safety Officer?
Who is the people ops business partner, the head of retail and compliance?
What key symbol must appear on every cannabis retail product label?
What is the universal cannabis symbol?
What types of products are eligible for return in Treez?
What are defective cartridges, molding or aged products, broken jars, empty packaging, or brand-approved returns?
Where should waste products be placed before pickup?
Sacramento - back inventory room
Stockton - back room near the exit
SF - Back room by the fridge
How many employees must be present during the product receiving process?
What is two?
What form must be completed onsite within 2 hours of an incident?
What is the Injury Investigation Form?
How must THC and CBD content be listed on the label?
What is in milligrams per serving and per package?
If a customer is returning one of two identical items, what type of refund should you process?
What is a partial refund?
What must be done to products before they are placed in the Cannabis Waste bin?
What is removing them from their original packaging?
When verifying a delivery, what must each package UID match?
What is the shipping manifest?
Name one condition that would make an incident OSHA-recordable.
What is any work-related injury requiring medical treatment beyond first aid?
(Others: loss of consciousness, restricted duty, fractures, etc.)
Name two packaging features required for all edibles before they hit the sales floor.
What are child-resistant and opaque packaging?
(Others: tamper-evident, resealable for multi-serving products, contaminant protection.)
What form of refund must be given to a customer who originally paid with debit?
What is cash?
Before scheduling a cannabis waste pickup, what must the MOD confirm is ready?
What is that the product is logged on the waste log and all products have been removed from packaging?
What do you do if a product’s name on the COA is “Jack” but the manifest says “Blackjack”?
What is reject the product due to name mismatch?
If a customer or employee is seriously injured in-store, what is the maximum time allowed to report it to Cal/OSHA?
What is within 8 hours?
What should you do if a product arrives with missing required label info like cannabinoid content or the UID number?
What is: Reject the product and notify the distributor or inventory team immediately?
What manager action is required in Treez to process any type of return?
What is entering their PIN to authorize the return?
What must be included when adjusting out inventory in Treez after a pickup?
What is the Cannabis Waste invoice number in the notes and manager initials confirming it’s no longer in Treez or Metrc?
What are the required Treez details you must enter for each new product during receiving?
What are the manifest number, vendor invoice number, package date, and expiration date?
(Expiration defaults to 1 year from COA if not listed.)
You're the MOD when an employee slips on the sales floor. What 3 things should you do immediately after ensuring safety?
What are: (1) Notify the PeopleOps Partner, (2) Contact the Safety Officer, and (3) Complete and email the Injury Investigation Form within 2 hours?
What wording must appear above the product identity on any cannabis retail package label?
What is “Cannabis” or “Cannabis-Infused,” in bold font and larger than the product identity text?
What should you do with returned units immediately after processing a return?
What is move them to the correct location in Treez (disposal or sales floor) and log the return that same shift?
What three actions must happen after a Cannabis Waste pickup is completed?
What are: (1) Adjust units out in Treez, (2) File the signed invoice in the Waste Binder, and (3) Complete a Metrc True-Up in Treez after closing?
A pre-barcoded vape won’t scan at POS. What do you do?
What is remove the incorrect barcode and print a manual one through Treez?