Intro To Retail & Workplace Basics
This is the main goal of customer service in a retail job.
What is helping customers feel welcome and get what they need?
This is the reason items with earlier expiration dates are placed in front.
What is so older items sell first?
This is the first thing you should do when helping a customer in a store.
What is greet the customer?
This is one reason grocery stores must keep food areas clean and organized.
What is food safety?
This is the system used to ring up sales, take payments, and print receipts.
What is the point-of-sale (POS) system?
These are physical items that customers can buy and take home.
What are goods?
This is something you should do to keep shelves neat and easy for customers to shop.
What is keep items straight and spaced properly?
This is the best action to take if a customer has a problem you cannot solve on your own.
What is ask a supervisor for help?
This grocery bagging rule helps prevent items from breaking or spilling.
What is placing heavy items on the bottom?
This is the correct action to take when a card payment does not go through after multiple tries.
What is call a supervisor?
This retail role often helps customers, stocks shelves, and keeps the store clean.
What is a sales associate?
This retail task helps make products look attractive and draw customers into the store.
What is visual merchandising?
This information is important to write down when taking a phone message.
What is the caller’s name, phone number, and message?
This is something you should check before placing clothing back on the sales floor.
What is that it is clean and properly sized or tagged?
This is something you should never ask a customer to share during a card payment.
What is their PIN number?
This is the safest thing to do when you notice a spill or hazard on the floor.
What is clean it up or report it right away?
This is what you should check on a product before putting it on the shelf.
What is the price, product condition, and expiration date?
This item is often required when a customer wants to return something.
What is a receipt?
In a small business, employees may need to do this because there are fewer staff working.
What is work multiple roles or tasks?
This document shows proof of purchase and helps with returns or exchanges.
What is a receipt?
This workplace skill helps employees work well with coworkers and supervisors.
What is teamwork or communication?
This is why displays should not be overcrowded.
What is so customers can easily see and reach items?
This sales skill involves suggesting an additional or related item to a customer.
This sales skill involves suggesting an additional or related item to a customer.
This type of store focuses on selling one main category of products, like flowers or pet supplies.
What is a specialty store?
This is why receipts and store records must be handled carefully and kept private.
What is to protect customer information and the store?