hotdogs, milk, carrots, cereal, canned vegetables, etc.
100
What is 'customer service'?
How the customer is treated when he is in the store.
100
True or False? Cash includes paper money and coins?
True.
100
Retail workers must match the numbers on the shelf labels to the labels on the merchandise. True or False?
True.
200
Name a kind of retail store.
grocery, shoe store, book store, clothing store, etc.
200
What kind of merchandise does a hardware store sell?
power tools, ladder, paint, hammer, lumber, etc.
200
What happens if customers are not treated politely?
They will not come back to your store. Your boss will get mad. You might get fired.
200
True or False? Paper money can be called "bills"?
True
200
What are the labels on the shelves for? They have UPC codes or 'stock numbers'.
Retail workers will know where the merchandise goes on the shelves.
300
What retail store would you choose if you need to buy a gallon of milk?
Aldi's, Kroger, Walmart, etc.
300
What kind of merchandise could you buy at Target?
shoes, shampoo, video games, toys, candy, etc.
300
Why should you make eye contact with the customer?
It shows you are paying attention and interested in helping them.
300
What are 3 ways a customer can pay for merchandise?
cash, check, credit or debit card
300
Why is it important for the merchandise display to be neat and attractive?
So customers will want to buy it.
400
What retail store would you choose if you need to buy a pair of jeans?
Kohl's, Old Navy, J.C. Penney's, Walmart, etc.
400
How do you know how much merchandise costs?
price tag, UPC code, signs, labels on the shelves
400
What kind of expression should you have on your face when you are helping a customer?
smile
400
Name 2 things you need to do when a customer pays cash?
1) count it.
2) put it in the cash drawer.
3) give change if needed.
4) give receipt and say "Thank you".
400
Who makes the displays and stocks the shelves at the retail stores?
Retail workers. Stock person.
500
Name a pet store.
Uncle Bill's, PetSmart, Petco, etc.
500
What kind of merchandise could you buy at Walmart for $20.00 or less?
candy, music cd, shirt, toys, books, markers, etc.
500
Why do you need to know about the merchandise you are selling?
So you can help the customer and answer her questions.
500
When putting coins in the cash drawer from right to left what order do the coins go?
penny, nickel, dime, quarter
500
What can you do to make the displays and shelves look nice and neat?
Straighten the merchandise. Front and Face - turn all of the labels toward the front and pull all of the items forward so there are no empty spaces on the shelf.