Retailing

Small-scale retailer

100

insert coins or bill into the machine to receive the product

What is vending machine selling

200

shops with only one branch

What is unit-retailer

300

a method of retailing in which a company representative communicates directly to a customer's home and makes a sales presentation

What is telephone selling

400

a store that has min 3 checkouts and 184 sq feet size

What is a supermarket

500

provides sites for customer-to-customer sales

What is electronic auctions

Selling techniques 1

100

computerised recognition of a product.

What is a bar-coding

200

Give benefit of shopping at factory outlets

What is reduced price

300

How computers aid retailing

• to prepare documents (order form, invoices)
• to manage accounts (internet banking, software)
• to maintain database of customer details
• to view what their competitors are doing, obtain info
• to collect payments (credit, debit cards)
• to obtain information on daily sales, to find out the best sellers and which goods are not selling quickly.
• to prepare deliveries

400

selling technique involves offering loyalty rewards to customers to encourage repeat purchases?

What is loyalty schemes

500

stores that has 5000 sq feet

hypermarket

Etailing

100

It is the first thing the customer sees of a purchase once it is delivered.

What is packaging

200

online payment system that transacts payments

What is Paypal

300

 having a retail presence on the web-electronic retailing/ e-tailing.

e.g Alibaba, Amazon, App store, concert ticket

What is a virtual retailing

400

is part of ecommerce

What is etailing

500

using mobile devices e.g smartphone to buy goods and services using the internet

What is mobile-shopping (m-shopping)

Selling techniques

100

putting a trademark or name on a product or its packaging to distinguish it from other manufacturers product.

What is a Branding

200

They are small images, emblems, symbols or marks used to promote public recognition of a company or organization.

What is a logo

300

comes in different forms, and preserves goods, groups them and makes them more attractive to consumers.

What is a packaging

400

any service given after goods are sold to achieve customer goodwill and repeat business.

What is after-sale services

500

EPOS stands for

What is an electronic point of sale

Selling techniques

100

 buildings or online retail stores that act as a showroom for manufacturers to sell directly to consumers.

What is a factory outlet

200

Name 1 factory outlet

Mitsui Outlet Park

Johor Premium Outlet

Bicester Village

300

areas devoted to shopping and may be within a city or on the outskirts of populated areas.

What is a shopping centres

400

seller sells a products or service to the person bidding the highest price over a period or 1-10 days

What is an internet auction

500

Describe Omni-channel retailing 

use of several different shopping channels for ONE PURCHASE

Browse product online - view in store- place order using phone - have it delivered by courier.