Misc
Spectrum TV
Acronyms
Spectrum Mobile
Spectrum Internet
100

The value that a feature brings to the customer's life

What is a benefit?

100

Block by program rating, time slot, and channel

What is parental control?

100

MSS

What is Monthly Subscription Services?

100

Fourth Generation Long term Evolution

What is 4G LTE?

100
Main Internet Speeds

What is Ultra, Spectrum Internet, and Gig

200

Provides operator with phone number and location

What is Enhanced 911?

200

Access to more than 30,000 TV shows and movies.

What is On Demand?

200

ECC

What is External Credit Check?

200

Customers can track data mobile usage

What is Spectrum Mobile App?

200

$134.99 for this plan

What is Gig?

300

Service or package that is no longer offered to new customers.

What is a legacy account?

300

NFL RedZone, NHL Network, FOX Soccer Plus

What is Digi Tier 2?

300

MFA

What is Maximum Financed Amount?

300

$10 for each line

What is activation fee?

300

New In Home Wifi requires these charges

What is activation and recurring fee?

400

I understand you are calling to...

What is Acknowledge?

400

HBO, Showtime, and STARZ

What is Spectrum TV Gold?

400

MRR

What is Monthly Recurring Revenue?

400

Is used to process mobile orders

What is Zendesk and the Telesales Portal?

400

Truck roll price

What is $49.99?

500

$19.99/mo. in addition to $19.99 for the 1st four

What is Multi-DVR Service?

500

Record up to 6 shows and up to 150 hours

What is Enhanced DVR Box?

500

FCR

What is First Class Resolution?

500

3 plans we offer

What is By the Gig, Unlimited and Unlimited Plus ?

500

Cost of install when a customer is putting order through Transfer of Service

What is $49.99?

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