Walkie Verbiage
Walk In
What is "We have a guest"
Yellow light
What is returned membership card/expiring EFT/misc notes?
Code 100
What is medical emergency?
Bagging, dating, and logging an item
What is lost and found protocol?
Non member waiting for an Account Manager
What is guest prompted to sit down in front lobby?
Appointment
What is "(AM name) you have a guest at the front desk"
Member with no photo / triple red lights
What is " (account manager name) to the front for new member photo and connectivity"?
Code Grey
What is front desk breach?
Dress Code
What is business professional?
Mission Statement
What is "Provide an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family"?
On hold/Cancellation
What is "next available CRT for a membership change"?
What is EGR?
What is Electronic Guest Register?
Action taken after each "code"
What is filling out incident report? (on any LT computer)
Main source of communication
What is bee keeper (formerly LT Grid)?
Keeping our space "like new"
What is cleaning checklist?
Membership Change
What is "next available CRT for an add on/upgrade"?
Green light - Gympass
What is ensuring members check into their gympass app first?
Code Black
What is active threat?
Secondary source of communication for club specific reporting
What is front desk e-mail?
What is now $40 per month?
What is locker rentals?
Telephone Inquiry
What is "next available Account Manager for a TI"?
Who can give out pricing information (upgrade/downgrade/add on) for current members?
What is front desk team, Member Services leadership, and sales team?
Code Green
What is missing child?
Valid government issued photo ID and signature
What is every single non member entering the club?
Cancellation over the phone
What is "next available CRT for a membership change phone call"?