Coverages
How many miles does Roadside Assistance Basic Package cover?
Emergency Towing Service up to 15 miles from location of disablement for Roadside Assistance and Disablement up to $100 for Towing and Labor
You received a Cancel Prior Worktype (CANCPRIOR)
What is the 1st thing you should look for?
Effective date of the new policy
If the effective date is today's date, pend the activity for 1 day
If not today's date, work activity
Default: Service Line Coverage
Does this mean it is already on the quote?
No. We need to add the coverage manually to the quote
What additional qualifying question should be asked if the named insured is calling in for an auto quote in CA
"Have you had any major violations in the last 10 years?"
IF you speak to the NI but he is busy at work, how would you disposition the CMA?
You would disposition: Interested Complete
This is an example when you would want to schedule a callback time with the named insured
What does Uninsured motorist Bodily injury (UMBI) cover?
If an uninsured/underinsured driver causes an accident that results in injury, this coverage pays medical costs to our member and their passenger(s) up to their coverage limit. Uninsured/Underinsured Motorist Bodily Injury may also pay for lost wages and other damages.
If you receive an AWD that has no action needed, would you need to leave a note in fusion?
Yes,
Even though you did not do anything on the policy we should note that you received an activity and that you determined no action is needed.
You should ALWAYS notate a policy
Which option should you choose for the Smartride discount program? Vehicle device or Mobile App?
You will choose mobile app. We no longer use the vehicle device for Smartride. The mobile app gives the discount at the driver level instead of the vehicle level.
"I would like my ID cards sent via US mail."
How would you complete this task?
PolicyCenter>Documents tab>Resend Print tab
Choose the document you need and click resend
When is it appropriate to use the Follow-up tool for a CMA?
Never
Currently there is a known defect with this CMA follow-up option.
You should create a follow-up using your Outlook Calendar
What does Personal Liability cover?
Protects the interest of the insured, up to the Liability limits selected, for losses which the insured is held legally liable due to negligent personal acts or negligence arising from the ownership, maintenance or use of real or personal property. Nationwide will pay up to the limit of liability for the damages (bodily injury or personal property) for which the policyholder is legally liable and to provide a defense at the company's expense even if the suit is groundless, false, or fraudulent.
How do you inform Underwriting that we have acquired the information/documents needed?
PolicyCenter>New Activity>Request to Underwriting>Follow-up to Underwriting request
What does the following statements mean:
Ask the following:
1 Are their other policies in the Household. Does a roommate also have a NW policy? This will add multi-car/Multi-driver discounts.
2. Company car is not the vehicle on the quote. It means do they possibly drive a company car home from work, which would mean she drives her own car less.
Would a person not living in the household need to be listed on the policy if they drive the vehicle on a rare or limited occasions?
NO
Permissive User (KN5556)
Which CMA Lead will you need to validate spelling and what spelling needs validated?
New Member Follow Up/Internet Bound
What is Water backup coverage?
Damage caused by or resulting from water or water-borne material which backs up through sewers or drains from outside the dwelling's plumbing system or overflows a sump pump, sump pump well, or other system designed to remove subsurface water or water-borne material from the foundation area.
Where would you find information on how to notate a policy for an AWD?
Retention Activities (KN29901)
Every AWD has a pre-designed notation template to use
How can you tell what the prior limits on a previous auto policy are?
click to UW tab and click Prior Policy to see limits go Back to Coverages
Review Reports
What are the 3 things that should be done IMMEDIATELY on all Inbound and Outbound calls?
1. Call Recording
2. Verify the member
3. Check to see if they are with a Local Agency
What is the BI limit at which you will want to attempt to increase coverages for an auto policy?
Lets here your pitch :)
50/100/50
What is Personal Injury Protection (PIP)?
Personal Injury Protection coverage pays for medical expenses and certain other expenses, up to a member's coverage limits for the member, their family household members and their passengers arising from motor vehicle accidents, no matter who is at fault.
Walk me through the steps for a Hazard AWD
Also,
Walk me through AWD Email Replies for Hazard Remedies
Call NI/explain the hazards or leave VM
Build Email through AWD using Hazard template.
This email should be sent whether you speak to the member or not so they can send remedy photos back
In what states would we be able to quote an auto policy if the named insured has a possible lapse in coverage?
AL, CA, CO, DC, GA, IN, KY, MI, MN, MT, NH, OK, OR, TN, TX, UT, VT, WV
No Need for Prior KN22851
Two roommates live together, but share no property other than the apartment, and have no relationship other than the roommate relationship. Roommate 1 wants a policy with us and roommate 2 is insured with another insurance company. Roommate 2 does not drive roommate 1’s vehicle. Should roommate 2 be rated?
Rate Exclude chart KN22493
Answer is No as she is insured elsewhere
When would be a good example of a time to disposition the CMA as Not Interested Complete?
Trick Question. The answer is NEVER!
Always put Interested Complete