What is our site survey fall off dialer named?
R-STAG
What state is going through NEM changes in 2024?
What TPO agreement types do we offer?
How many Tesla PW2'S are needed for whole home backup?
How many hours in a day need to pass in order to text a SSFO customer again through the dialer?
24 HOURS, 12 HOURS X2
What state and utilities is known for NEM 2.0?
CA
PGE
SCE
SDGE
What purchase agreements do we offer?
Finance, COBF
Costco
Name 3 states the PW3 is now available in
CO, NH, VT, CA, IL, FL, NJ, NY, TX, MA, CT, MD, MA, NV, VA
What current promotions are available with Air & Field?
Price match, switch to solar, six for six
In what sequence do you need to fill in the design preferences when booking a site audit?
Design preferences first then book site audit!
What needs to be done on an ARC case before you request "cap changes needed"
Needs to be returned to installation for cap changes to go through.
If a customer is DQ'D for a 2nd system but they want to add on a battery and are in the qualifying market for it. What steps do we need to take to get them moving forward under new and correct sales channel
1. RFC Project that can't move forward
2. Send over to retrofit team to create a new oppty under retrofit!
What battery did Sunrun announce is going to no longer be available?
LG CHEM
What new partnership did Sunrun announce in 2024?
Lowes
What are the site audit windows we offer?
7-9 AM
9-12:30
12:30-4
4-6
What sales channels can Retention agents create agreements for?
Inside sales / Air
Field
Will need to be with a rep that can sell solar and Ford otherwise they will need to start over with a new rep.
SolarEdge
What warranties do we offer with purchase customers?
BASE
BASE PLUS
PROTECTION PLUS
What recently changed for SSFO?
Becoming the Retention agent when it is booked!
Installs
Sunrun recently announced a partnership ending, which partner and when will it end?
Costco and end of year
What is our roof mounting hardware called?
Snap N Rack
What partner did Sunrun start offering the PW3 with?
Costco
What warranty offers 25 years of battery replacement?
PPA / TPO / PREMIMUM PROTECTION