What is a membership that was previously paying dues, stops.
100
277
What is our attrition budget for Sept?
100
2:00pm
What is Huddle start time?
100
50%
What is the national NPS goal?
100
Provide an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
What is the mission statement?
200
NPT
What is a membership that hasn't paid in 3 months
200
261
What is our August attritions?
200
What do they want to do? Why do they want to do it? Program of interest? Who did they Meet?
What are the 4 connectivity questions?
200
They play the most important role in delivering member experience
What is a Team Member?
200
Leader of the DOD Team
Who is MSDH
300
NON SOP
What are cancellations that do not follow our notification period.
300
65%
What is our Unconnected percentage?
300
OBS complete, LTB redeemed, DH met
What is fully connected?
300
Get to know every member, listen and respond to them and help them get the most out of their membership
What the three key behaviors that all team members must follow?
300
% goal of DH meets on a sales tour
What is 90
400
Second largest segment of attrition
What is NPT
400
107
What is the August start number for 31-60s?
400
10k Challenge
What is one of the featured rewards on myLT?
400
All team members delivering LT BUCK$ services will receive their full commission rate.
What on of the Lt Buck enhancements?
400
Name of the Document that lists everything you wanted to know about retention
What is Retention Playbook
500
Cancelation request March 10th and a termination date of March 31st.
What is a non sop cancel?
500
42%
What is the reduction goal for 31/60s
500
Member has an active myLT.com account
- Member has scheduled and completed a Training Solutions session
- Member has scheduled and completed a MyHealthScore
- Member has been connected to the Department Head in their area of passion
- Member has pended and redeemed LTBuck$
What is Connected?
500
Receive special member pricing on athletic events, nutritional products and lab testing.
What is one of the Life Time Health Membership Enhancements?
500
LT Health member access to child care when they are using their LT Bucks (yes or no)