Reason Codes
These are all examples of what reason code?
•IF IKEA OR A CUSTOMER SCANNED TO MANY OR WRONG PRODUCTS.
•WHEN A CUSTOMER WAS INCORRECTLY CHARGED AT THE CASHLANE (ECO OR TRADITIONAL)
Main Reason: 85 – Sales Process
Sub Reason: 05 – Payment Issue
This is an example of what type of accommodation?
30% as-is item came with manufacturing errors cx wants to keep w 30%as-is disc
Article
What is phone extension to call in emergencies?
1555
Network goes down how do you perform a return in SAMS?
Use SAMS Offline
Which store was built first IKEA Frisco or IKEA Grand Prairie?
IKEA Frisco
Finish the blank: A “GOOD” RETURN THAT WE COULD NOT PREVENT FROM IKEA´S SIDE. THE CUSTOMER JUST .........
Changed their mind
This is an example of what type of accommodation?
This is a show of good faith. It is a customer issue not related to a pricing issue, product defect, or service issue.
Non-Article
How do you use a fire extinguisher?
P - pull the pin
A - aim nozzle at the base of fire
S - squeeze the handle
S - sweep nozzle at base of fire, side to side
If the POS goes down can a customer receive store credit? Yes or No
No, you will explain to the customer that the system is down and they will need to come back another day to process a store credit return.
Which one of these was the first IKEA?
A. Childhood home
B. Garage
C. Tiny Shed
C. Tiny Shed
These are all examples of what reason code?
•APPEARANCE DEFECTS – PROBABLY FROM PRODUCTION.
•MISPLACED / MISSING DRILL-HOLE
•ASSEMBLY INSTRUCTIONS ARE MISSING OR INACCURATE
Product Quality
This is an example of what type of accommodation?
Missing items from a delivery
Article
What is a code 1000 and what are you supposed to do?
Code 1000 indicates an emergency in the building that could lead to an evacuation. Co-worker should remain calm, make note of emergency exits, and continue working while listening for cancellation or evacuation instructions, upon hearing the evacuation announcement or at 5 minutes exit the building. If you are a Inflow logistics co-worker or a co-worker scheduled before 7am, at the sound of any fire alarm, evacuate the store! (only before 7 am.)
All networks are done can you perform a return?
Yes or No
Yes, you will use the manual return form.
What does IKEA stand for?
A. Invar,Kamprad,Elmtaryd
B. Ingvar,Kamprad,Elmtaryd
B.- IKEA is named after the initials of founder Ingvar Kamprad, Elmtaryd, the farm on which he grew up, and Agunnaryd, the nearby village.
These are all examples of what reason code?
•CUSTOMER DAMAGED THEIR PRODUCT BETWEEN THE CASHLANE AND THE CAR.
•CUSTOMER BOUGHT A DAMAGED PRODUCT IN THE STORE AND TRANSPORTED IT THEMSELVES BUT DID NOT NOTICE UNTIL THEY GOT HOME.
85 - Sales Process
04 - Handling Damage
This is an example of what type of accommodation?
unconfirmed left behind
Article
What type of incident would instigate a Mr. Lock call?
Mr. Lock is a discreet way to contract LP, they can be contacted by calling ext. 1555. Suspected fraud or stealing. You can call “Mr. Lock” on the phone to come and unlock your register or help you with a “problem” to contact Risk and Compliance and to notify them that something that requires their help may be occurring. Returns fraud or dangerous situations where security is need wanting to not alert the suspect or customer also fall under the spectrum of Mr. Lock situations.
Can you perform a Evex if the systems are down?
Yes or No
Yes, you would call Prep&Flow and request the article you need and provide the manual return slip to FSHO. You will need to get signatures from the picker,FSHO co-worker , and then you will sign.
Which one is an IKEA Value?
A. Kindness
B. Simplicity
C. Brotherhood
Togetherness
Caring for people and planet
Cost-consciousness
Simplicity
Renew and improve
Different with a meaning
Give and take responsibility
Lead by example
These are all examples of what reason code?
•WHEN WE SOLD A PRODUCT TO A CUSTOMER THAT WAS NOT IN STOCK.
•
•THIS IS ONLY APPLICABLE FOR AN ALREADY SOLD ARTICLE AND WHEN IT IS PICKED FROM A STORE. ONLY USED FOR GOODS IN.
•
85 - Sales Process
06 - Oversold
This is an example of what type of accommodation?
Compensation because customer had to come back to the store to get the hardware that was missing.
Non-Article
What kind of incidents involving IKEA products qualify for a CASY Safety & Compliance alarm and whom do they report them to?
IKEA product caused injury/illness to someone/damaged property or “could have” or can cause damage to the IKEA brand. (Drawer broke finger, light caught fire, product collapsed & my child was nearby, food made me sick or had an allergic reaction.) Contact Risk and Compliance to take a report of the incident.
Pin pads goes down, how do you perform a credit card return? And what is the most important thing you need to do.
You do a manual credit card slip - You will write neatly on the slip credit card number , exp date, cx name, phone number, zip code. It is important that on the copy you give the cx you scratch out all the credit card numbers expect for the last 4 digits of the credit card number.
What was the first thing that Ingvar sold?
A. Hot Dogs
B. Cinnamon Rolls
C. Matches
C. Matches