RGA General Knowledge
This is a standard fee for returns
What is 25% Restocking Fee
Who is "Metro Lighting"? Who is "Scott Carpenter"?
207494 and 202976
Who are WAYFAIR PRO AND WAYFAIR?
Who are Wayfair PRO LLC and Wayfair LLC?
"Oh that's right, it's because you have an Android?"
Who is Keishanna?
Customer returns due to this reason code and inspections disposition confirms stating "DT GSH".
What is "S01" or "F03" or "F06"?
Courtesy notice of deduction
What is the 812?
Courtesy notice of RGA credit.
What is sending email confirmation? What is sending RGA confirmation email?
RBs are considered RGA requests. RB data for this account does not list POs but lists items, quantity and unit price.
Who is "Macy's"?
Equipment that is used daily but technically not for RGA Team.
What is the Logistic Dept's printer?
A defective $4K RGA requires approval from these positions. Name 3.
Who is the customer service manager, Sales manager, Sales Vice President and Finance Vice President?
812 claims $155.95; RGA credit should be $140.96.
What is Under $25
A mutual customer shared by DF and CDL. DF charges a standard 25% restocking fee and CDL at a 30% restocking fee.
Who is Ferguson Enterprises?
Customer ordered a brush nickel flush mount and received a bronze flush mount. Picking up items for RGA credit.
What is the "100% rule"?
AS400 does not allow you to complete RGA entry due to discontinuation of this.
What is the "item #"?
Any 2022 RGA template can auto populate the top section/info of the form except this.
What is the "invoice date"?
The 812 for PO 123 references W01 reason code for item QWE but we received item XYZ in good condition. We received the wrong item. The text screen reads
What is Warehouse Shipped wrong item recvd XYZ and invoiced QWE?
What is "$109"?
True or False: A customer cancel RGA for WF that is received defective will have 4 lines in AS400.
What is True?
RGA order type
What is "CO"?
In order, list the criteria on screen 14 in AS400.
What is Order number, invoice number, original order #, sold to, ship to, item number, and customer PO?
Purchased qty of 5 but returns all plus an extra 2. PO is for item ABC but returns DEF. Giving Ingrid this for the above
What are blanks?
Customer submits return request due to F03. The request is denied.
What are accounts that have have a defective allowance?
What is a defective allowance?
There is no restocking fee for these account numbers: 202509, 119044 and 207138. Name the accounts in the listed order.
Who are Build.com, Bellami/1stoplighting and Houzz INC?
RGA credit that is invoiced as like a sales order credit is called this.
What is an "error RGA"?
What is a mistake? What is an error?
What is a positive RGA?