Not at the Moment
Working No Current Status. Called member to schedule return pickup, left voicemail.
Send "First Time Scheduling Pickup" Email. Update Return Status to Not Available 1st Contact. Leave agent work code as No Current Status.
Member was first contacted to schedule pick up on 3/19. Member's schedule by date for pickup
3/29- 10 days from 1st contact
Member received a chair through FedEx from Sunvilla after the delivery of her patio set arrived with a missing leg chair.
Internal Replacement
Angel's Favorite Color
Pink
Return Status when unable to contact member to schedule pickup while working a blank.
Not Available 1st Contact
Member called in to schedule the pick up of damaged table top. I scheduled this in HJ.
Manual Work Order for Trash Removal
Forgot to clock out for lunch
Fill out RTA form
Attempted to contacted the member for the first time. Phone number is disconnected.
Email member and use the “Emailed Member” Return status if no other phone #’s can be found.
Pickup for a sectional is scheduled 4/28, member is only returning a cushion. I should...
Cancel the ROR and create a MWO for trash removal
Having PC Issues prior to clocking in
Call CC Tech
Exchange is scheduled in HJ FOR 4/15. ROR is still unscheduled.
Match the scheduled date with the ROR and attempt to call the member 1st to notify them of the actions taken, if no answer proceed with sending an email to the member.
Called member to schedule pick up of a damaged chair on a dinning set. Left member a voicemail to call us back. I should not...
Create a MWO until I am able to confirm a pickup date with member.
Program Returns used to work out of prior to BUI/Oracle
Google Sheet/ Returns Tracker
Member was first contacted on 3/28 to schedule pickup. Return Status is in Awaiting Update and member has been called 3 times and emailed twice before by previous agents. It is now 4/7. (March has 31 days)
Call member in final attempt to schedule. If no answer, send member unresponsive email. Cancel ROR. Flip status to Member unresponsive.
Grill delivered CL comes up as Hazardous material in OMS.
Confirm if item is new in box. If opened and used, update return status to New Carrier Needed.
Update Return Status on an Internal Replacement
When pickup is completed to Pickup Complete
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