Feeling Cloudy
When communicating anything sensitive or lengthy, what methods should you communicate?
The housekeeping channel or in person
In person in a private area OR for less sensitive/ guest related housekeeping channel may be use
Smile/ wave and make eye contact with any person within _______ ft. when on RT property (starting in the parking lot)
What is 10 ft?
How many steps does Reunion Tower have?
837
We grab this in Cash Office at Tower Base in the event of an evacuation
What are the blue jackets?
What is the first aid backpack?
We evacuate and lock the outer-ring doors when lightning is this many miles from the Tower
1 mile
During troubleshooting, which piece of technology requires you tap the screen a few times to trouble shoot and after rebooting?
The photo kiosks
The Halos
What to do when a guest is nervous about the elevator ride?
Offer to ride up with the guest and suggest facing inward towards the doors. If the guests says yes, radio for coverage at your position
April 15th, 1978
What day did Reunion Tower open to the public?
What is the radio code for a missing child?
Code Adam
What 5 areas would you suggest a guest goes to on GeO-Deck to capture their Instagram moments?
Lit up inner walls
Constellation screens
Little Big Ball wall cling
Love Is In The Air window cling
Dallas Texas Ya'll window cling
Outer ring City Side
Reunion Tower/Hyatt miniature display
Which guest concern does this address:
"I'm sorry it's closed for renovations, access is a bonus when available and isn't included GA ticket pricing"
When guests are concerned they aren't getting access to Cloud Nine
What 3 European countries did the settlers or La reunion come from?
France, Belgium, Sweden
There are _______ LED light fixtures attached to the aluminum plates outside the ball
259
When responding to an emergency, the first thing you check
What is check the environment to see if it is safe to enter?
Where are the AED’s/First Aid kits located at Tower Base, GeO Deck and Cloud Nine
Tower Base behind 560 podium/Elevator B
GeO by Elevator C
Cloud Nine outside Elevator C
Let the guest know photos are sent 15 minutes after their email is input
How to help a guest that says their photo didn't get emailed?
Name six of the Core Values
enthusiastic, efficient, friendly, genuine, knowledgeable, polished, proactive, team oriented and welcoming
What year was the Tower renovated for $46 million?
What is 2008?
The three color-coded radio calls that correspond with a situation starting with the same letter. These are CODE _______, CODE _______ and CODE _______. What each color and corresponding code?
What is Code Green or Gray – Gun, Code White – Weapon, Code Blue - Bomb?
The concrete foundation pad of the Tower is how many feet in diameter?
90 feet
What four forms of harassment does the Ambassador Handbook recognize that warrant serious repercussions?
Verbal, Physical, Visual, Cyber Stalking
Recite the Reunion Tower Mission Statement verbatim
To ensure an engaging, exhilarating and memorable experience at the icon of Dallas for each guest, every time
December 1977
When was Reunion Tower first illuminated?
HISTORY: It was a surprise for Ray Hunt. He was in a restaurant looking onto the Tower. His mother flipped the switch!
Name five items in our bleed bags
What is Gloves, marker, scissors, Bleed Control Dressing, Trauma Dressing, Compressed Gauze, Tourniquet, Chest Seal?
A scale of Reunion Tower was built and tested in a wind tunnel testing facility to determine the impact of wind speeds on the building – at what university/city did this occur?
Texas A&M – College Station