Special Events
RevMax Call
Discounts
Misc
LNRs
100

What is a Special Event? 

An event that impacts demand, can lower or drive demand.

100

Name 2 ways to validate forecast? 

How many rooms left to sell, pickup, OTB vs STLY variance, where we finished LY, past month trends 


100

What main discount SRPs live in these SRP groups? 

MRO? MNDR2? SRPGP9? GOVT? MTEST? 

MRO - OTA's 

MNDR2 - Advanced Purchase

SRPGP9 - AAA, MFR, SRN, ARP 

GOVT - Gov 

MTEST - Restricted CXL (Semi flex) 

100

When should meeting mins be sent? 

Within 24 hours. 

Changes should be complete unless stated they would take longer than 24 hours. 

100

How do we add a Client ID to a LNR? 

Double check the LNR is setup correctly in R&I, use LNR form in GDM to add Client Id

200

How often should Special Events be reviewed on calls? 

Every call! Special events within the 90 days should have a full review, outside of 90 days should be reviewed if picking up. Special events rolling into 53rd week should also be fully reviewed

200

What pickup should be reviewed on the call? 

7v Pickup. Total for each month in 90 days, anomalous pickup outside of 90 days. 

200

Where do you go to change agile rates? 

GRO - Pricing manage screen 

Drop down box, select LHHH1P (Honors/AAA), LHHR3X (Restricted CXL) and SHHQO1 (AP) 

200

When should Daily Emails be sent? 

Before 10am Hotel time 

200

If LRV is at 189 and we have a NLRA LNR at $99, can they book a 1 night stay? 

No because NLRA gets yielded out by LRV!

300
How often should Special Events be reviewed in dailies? 
If within the 90 days and high demand, always! Low demand within 90 days and all outside of 90 days - when you see pickup. 
300

How far out should group wash be entered into GRO? 

2-4 weeks 

Bonus if you have wash entered for 90 days/full year 

300

What is the easiest way to close discounts for a Special Event? 

Inventory change form on the Strat Ops site 

300

Where and when do you go to close Diamond Members? 

GDM form - only when we are sold out (0 rooms left to sell), cannot have rooms holding in Groups/OOO

300

What does LRA, NLRA, and LRV stand for? 

LRA - Last Room Availability 

NLRA - Non Last Room Availability 

LRV - Last Room Value 

400

Should you close MRO (OTA'S)? 

If high demand enough (guaranteed sellout), yes to drive ADR! 

400

What is the agenda of a call? Around how much time should be spent on each area? 

Agenda 

STR - 5ish mins 

Group -1-2ish mins 

53rd week - 2-3ish mins 

90 Days OTB, Forecast, pickup, and strategy - 12-20ish mins 

Extended Outlook and Special events - 2-5ish mins 

Recap, hotels agenda, questions, closing 

400

What price range is AAA, Restricted CXL, and AP in GRO? 

AAA - 2-7%, Restricted CXL - 2-6% and AP - 8-15% 

400

What are the 2 ways to close Team Member Rates? 

10 days per year hard close through GDM form 

Forecast adjustment form - Days forecasted above 90% OCC are automatically closed. This is based on TMTP forecast not GRO forecast, adjustment form needed if you need to correct TMTP forecast to match GRO 

400

Can LNRs be closed out for a special event? 

Yes if negotiated as NLRA or if negotiated with blackout dates 

500

Name 5 items on the Special Event tracker that we review? 

Event name, dates, Rates, floors/specifics, LOS restrictions, CXL/GTD Policy, TMTP, EDD, Discounts

500

Name 5 examples of strategies you can implement on a call 

Change BAR, floors/ceilings/specifics, min LOS, adjusting discount %, adjusting discount inventory, TMTP, CXL policy, influencing RD (forecast), Overbooking, Comp set configuration, Group wash, Special event review, offsets 

500

Name 3 other discounts we can close other than AAA, AP, Gov, Restricted CXL and OTAs. 

FIT, MPKG, MPFLTA, API, TMTPB/HFTPB, HHRR2, NLRA LNRs, Opaques, TMTP, Online Group, Extended Stay for Hampton/HGI only 


500

Can we adjust OOO/manager hold for hotels? 

We should be encouraging hotels to make these changes so that they can add the specific room numbers that need to be OOO. 

500

What Yieldable settings do you use for LRA? NLRA? Controlled by LOS? 

LRA - yieldable, semi - 999 

NLRA - yieldable, fully, no number 

LOS controls - Not yieldable