REVEAL SUPPORT
REVEAL PRODUCT
REVEAL HARDWARE
REVEAL BILLING
REVEAL COLLEAGUES
100
It's the outbound calling time based on the recipient’s time zone, Monday-Saturday (except holidays)
What is 8:00 AM to 8:00 PM?
100
These can provide our users with real-time notifications of relevant events related to their drivers and vehicles.
What are Alerts?
100
Is the first device for non-powered assets, in both hardware and firmware, designed and developed in-house by Verizon Connect.
What is Equipment Asset Tracker-Battery (EAT-B)?
100
It's the period of time during which certain transactions cannot be completed in the system.
What is Black Out Period?
100
Provided oversight, support, and escalation assistance to the Service Management team in the Philippines.
Who is Chanta?
200
That the call may be ______ or _______for quality assurance is part of the required disclosure to improve customer experience.
What is Recorded or Monitored?
200
The ______ ______ ___ is one of the most important aspects of the product for our customers. It is obtained from Google using their maps API
What is the Reveal Live Map?
200
Is the first device for powered assets, in both hardware and firmware, designed and developed in-house by Verizon Connect.
What is Equipment Asset Tracker (EAT) ?
200
This Geographical area can provide service credits and courtesy credits up to $50 and billing credits up to $150. Anything larger or account-related must be escalated to the CSM.
What is North America?
200
Some achievements include being a part of the 2018 and 2019 Winner Circles. Currently enrolled in the 2021 Pre Leader Academy.
Who is Cory?
300
Password resets and basic troubleshooting is done by this level of Tech Support
What is Reveal Support Tier 1?
300
This feature provides a score based on harsh driving and safety.
What is Driving Style?
300
It is necessary for the integration of our product.
What is the OBD Port?
300
The frequency implied when a customer gets billed 4 times per year
What is Quarterly?
300
Was with Sprint for 6 years prior to joining Verizon.
Who is Naeem?
400
Advanced support and managing 3rd party integration of products for customers is handled by this level of support.
What is Reveal Support Tier 2?
400
The classification of a vehicle that has a gross vehicle weight (GVW) of 26,000 lbs. It is certainly NOT light duty.
What is Heavy Duty?
400
Is a peripheral feature that allows a customer to monitor the activity of onboard equipment for a vehicle.
What is Power Take Off (PTO) ?
400
For ___ ______, billing begins 30 days after contract signing or bill as install, whichever comes first.
What are Pro Installs?
400
With Verizon for 5 years and began a career as a Customer Success Manager and on the ELD Response Team. Transitioned to Customer Education leading a Customer Training Team.
Who is Rosie?
500
The Verizon Connect Manager submits this to the ECE Team whenever a customer is not happy and wants to escalate further.
What is an Online Escalation Form?
500
The Report allows costs to be calculated based on the amount of time spent driving and on-site in order to help demonstrate the money spent each day per vehicle/driver.
What is Cost Analysis Report?
500
When no power is connected to this device, the battery will last 6 months with 1 ping per day
What is the CalAmp TTU-2830 ?
500
The fee charged whether de-installing or re-installing a tracking device
What is $100 dollars?
500
10+ years of sales experience and enjoys the outdoors, relaxing with family, eating great food, and watching sports.
Who is Rachael?