Case Management
What specific case reason do I select for troubleshooting a camera that is unable to show video?
What is: No Video
What are the 3 VTU devices Manufacturers?
What is Verizon , Xirgo , Calamp?
For Fixed and Flexible contracts, invoices are generated on either the 1st or 15th of the month based on this geographic detail of the account being billed.
What is the state?
The app that is used by Installers/Technicians has simiular functions to this VZC Tool.
What is RHI?
The FMCSA sleeper berth provision allows drivers to split their 10-hour off-duty period in different ways. Both periods have a mininum time that is allowed. What are the two minumum time periods for each segment?
What is: One segment has to be at least two consecutive hours, and the other segment has to be at least seven consecutive hours?
What is required before having to communicate to our internal sales if there are actions or additional information needed?
What is: Submit a request to the Reveal support inquiries workflow (This helps our Analyst team validate shared information if available for a quicker resolution. It also streamlines internal communication).
This add-on allows a driver to tap to be assigned to a vehicle.
What is Driver ID?
Installation fees, tampering fees, and integration processing fees all fall under this category of one-time fees.
What are Professional Services?
This should always be the Case Reason for Installers/Technicians calls.
What is: Tech Call?
Since a Driving Status can't be edited, this should be done if the the drive time was generated in error.
What is: The driver should add a comment within the event to provide an explanation?
Where does it show that the account is either Gov or Enterprise?
What is: Segment
I am your witness in your vehicle
What is Integrated Video cameras?
According to the Reveal Billing Request Handling Matrix KB for Reveal Support, representatives should never discuss contract end dates or these terms with customers.
What are renewal terms?
The Specific Case Resolutions should always begin with
What is: Technician?
These two options are available for how drivers see their dashboard clocks.
What is: Time Remaining and Time Used?
True or False - The dev template is logged in a case comment.
What is: False - It is logged in the IT Development Section in Smart Workflow.
What are the 3 Powered Asset Trackers?
What is TTU 2830, EAT, ADD?
True or False. A Yellow financial flag means the account has not been blocked by Collections meaning the account has no financial issues, and the customer has not gone into Collections.
What is False? (A Yellow financial flag means the account has been blocked by Collections meaning the account has financial issues, but the customer has NOT yet gone into Collections.)
If this is already on the account, you do not create a new one.
What is: Unverified Caller?
This mode is used during roadside inspections to limit the data that the State Troopers or inspectors see.
What is: Inspector Mode?
What are the six case reasons that are utilized by Reveal Support?
What is: Hardware, Software, Financial/Contractual, ELD, Cancellation Request, and Tech Call
Commercial Vehicles need me to be FMCSA compliant
What is ELD / Logbook?
True or False. Customer turn off Auto Pay Themselves via the Customer Portal.
What is False? (To remove Auto Pay from your account, contact the Verizon Connect Account Management Team at 1-888-805-2810 and select option 1 for assistance.)
If the request cannot be completed with the Technician on a phone, this is who you would follow up with.
Who is: The Techncician's POC?
This status will no occur if there is no Bluetooth connection.
What is: Driving Status?