HIPPA
Denials
Revenue Cycle Responsibilities
Industry Standard KPI's
Revenue Cycle Concepts
100

This must be kept confidential, and only disclosed when necessary for treatment, payment, or healthcare operations.

Personal Health Information (PHI)?

100

The claims have been processed and deemed unpayable. These claims may violate the terms of the payer-patient contract, or they may just contain some sort of vital error that was only caught after processing.

What is a Denied Claim?

100

Who is responsible for performing check-in within Acumen 2.0.

What is the Practice?

100

KPI stands for?

What is Key performance Indicators?

100

A third-party organization that reviews, edits, and formats claims before submission to insurance.

What is a Clearinghouse?

200

(True or False) Failure to safeguard all confidential information does not have financial impact.

What is False?

200

This term is used when a claim contains one or more errors found before the claim is processed by the payer. These errors prevent the insurance company from paying the bill as it is composed.

What is rejection?

200

Who is responsible for obtaining authorizations.

What is the Practice?

200

Industry best standard for AR Days.

What is 38?

200

This explains to the healthcare provider and to the patient which services that were performed are covered by the patient's insurance plan.

What is an Explanation of Benefits (EOB)?

300

Example of Personal Health Information (PHI).

What is (One of these) Bank account numbers, Social security Information, Credit card Information, Tax Information, Birth date?

300

This role within revenue cycle is one that requires determining why the payment has not been received or why a claim underpaid.

Who is insurance follow up rep.

300

Once the payer has paid the claim, who is responsible for posting the money?

What is RCM?

300

Industry standard in denial rate (Percentage).

What is 4%?

300

A healthcare provider that is contracted with a managed care organization.

What is an "in-network" Provider?

400

When should you notify a lost or stolen USB containing PHI information?

What is Within 24 hours (Immediately)?

400

These codes can be found on the EOB and explains the reason why the payer did or did not pay.

What are Denial/ANSI/Remit Codes?

400

Who is responsible for following up with the payers if the payer has not paid on the claim

What is RCM?

400

Industry standard for write offs as a percentage of net revenue.

What is 2.6%?

400

A patient may pay this every time he or she visits a medical care facility or fills a prescription.

What is a copay?

500

What is social engineering trick to obtain sensitive information (such as passwords or credit card details) by playing on emotions to get the user to click a link or download something?

What is Phishing?

500

This type of denial will occur whenever a specific number of days has past from date of service and will result in the claim being unpayable.

What is a timely filing denial?

500

(True or False) Collecting patient insurance information is done post visit

What is False?

It's best practice to collect all patient demographic and insurance information before the patient is seen.

500

The industry standard for charge lag days

What is less than 3 days?

500

After the patient is treated, the care facility records the diagnosis and treatment information into this Electronic Medical Record system.

What is Acumen 2.0?