Can You Hear Me Now
Listening is...
verbal
When reflecting or paraphrasing, never…
Allow them to ramble
Use a cliché
Interpret, analyze, or advise
“Parrot” their words
uSympathize or take sides
Use lengthy responses
Ask questions
Cease attending
Attempt to always fill silence
A list titled "Characteristics of an Effective Helper" might start with this...
Self-awareness
Give an example of a minimal encourager
Oh, So, mmhmm, uh-huh, tell me more...
Name the primary helping skills we have learned so far...
perceiving, attending, listening, responding
Listening is the skill...
Helpers rely on the most
What does it mean to respond?
to answer, reply, act, behave, etc.
Your task as the helping professional is to...
not judge your helpees’ values but to help them explore and clarify their beliefs and apply them to solving their own problems.
What is paraphrasing?
Hearing the helpee clearly and letting them know they have been heard..
What are two basic ways that humans communicate?
verbally and nonverbally
Active listening requires...
focused attention
Skill #1: Reflecting content/paraphrasing
Skill #2: Reflecting feelings
Skill #3: Reflecting content and feelings
What's a good way to stay effective when it relates to values?
Knowing your work values and how much you are adhering to them is a good way to stay effective
Name the 5WH
who, what, where, when, how
Name the 3 types of learning styles...
visual, auditory, kinesthetic
Name 3 levels of attending...
Micro - Skills, Body Language, Human Presence
When reflecting content and feeling (Skill 3) you should...
Listen for repetition
Continue until client demonstrates ability to communicate how they feel and the reason they feel
What are values?
Values are leading principles that can guide us and motivate us as we move through life.
When paraphrasing...remember...
Do not add (+) to or subtract (-) from what is said
Perceiving is...
a pre-stage one skill that is the core of improved human relations.
The process of interpreting information that we bring in.
accurately discerning the overt and covert messages of others
limited by needs, beliefs, biases, fears, and expectations of helper and helpee
What does SOLER stand for?
Square, Open, Lean in , Eye contact, Relaxed
Name 4 Verbal Villains...
Detective; Florist; Guru; Magician; Historian; Drill Sergeant; Swami; Foreman; Hangman; Sign Painter
As a helper, what do you think YOUR work values will be
Work values are ideas and attitudes that are so personally important that people structure their lives around them
When paraphrasing...avoid...
expressing judgement or a moral position
Empathy involves...
Listening, Understanding, and Communicating