Teamwork
Teamwork is defined as the ability to work __________ with others to achieve a shared goal.
Collaboratively
First step of resolving a conflict
Stay calm and respectful
In SMART, the “S” stands for…
Specific
Communication includes both ______ and ______ forms.
Verbal and nonverbal
Is arriving on time a workplace “Do” or “Don’t”?
Do
If customer service, or media fail, what happens to an event?
Bad publicity
Listening actively helps solve conflicts because
shows respect and helps you understand all sides
Give an example of a measurable goal.
Increase sales by 10% in three months
What does active listening require?
Paying attention, not interrupting, asking clarifying questions
What’s wrong with gossiping at work?
It creates conflict, lowers trust, and hurts teamwork
Name two teamwork skills
Communication, cooperation, problem-solving, accountabilty
What does it mean to "identify the root cause" of a conflict
finding the real problem, not surface issues
Why must a goal be “Achievable”?
It must be realistic, or you’ll set yourself up for failure
Name one common barrier to communication.
Noise, stress, bias, jargon, or misinterpretations (any one)
Which is a workplace “Don’t”?
A) Meeting deadlines
B) Ignoring customer concerns
C) Being respectful
B – Ignoring customer concerns
Give one example of poor teamwork
communication breakdown,lack of coordination, conflicts
Name one workplace conflict scenario and a possible resolution.
Employee late often → Discuss scheduling & accountability
Rewrite this vague goal into a SMART one: “Do better in marketing class.”
Earn at least a B on the next marketing test by studying 30 minutes a day
Why is tone important in communication?
It can change how the message is received
Why is professionalism important in marketing?
It builds credibility with clients, customers, and coworkers
Why is accountability important in teamwork
Each person takes responsibility so the team can succeed
What is the last step in resolving conflict?
Agree on a solution and follow up
Which SMART part does this goal fail at? → “Sell $1 million in tickets by next week.”
Achievable (too unrealistic)
How does good communication affect sales pitches?
It makes the message clear, persuasive, and builds trust with customers
Give one workplace “Do” and one “Don’t.”
Do: Communicate clearly. Don’t: Use your phone constantly during work.