Communication Skills
Interviews
Friendship Skills
Resolving Conflicts
Just for Fun!
100
True or False.
A good listener is waiting for their chance to get a word in, treating the ‘period of listening’ as a pause in their ‘monologue.’
False.
A good listener DOES NOT treat conversations as a pause in their monologue or "train of thought."
*Being so focused on trying to get ones view over is insensitive and misses the real value in the conversation.
100
List one EXPECTED behavior during class discussions.
List one UNEXPECTED behavior during class discussions.
Expected behaviors:
- Make comments and ask questions related to the topic being discussed.
- Look like you are being an active listener (turn your body toward speaker, look at speaker)
- Share thoughts and opinions in a way that is not offensive to others views/opinions
Unexpected behaviors:
- Make comments and ask questions NOT related to the topic being discussed.
- Turn body away from speaker, do not make eye contact.
- Share opinion in an unfriendly manner, or state your opinion as a fact.
100
The ability to understand and share the feelings of another is called _______________.
Empathy
100
True or False.
When conflict is avoided, nothing is resolved.
True.
The conflict will not disappear, unless it is resolved.
100
What is the estimated population for the city of Monticello, MN.
Around 12,000 to 14,000 people live in Monticello
200
A good listener....
a. Hurries the other person talking in order to say what they want to say.
b. Asks questions to guide the sharing of information and ideas.
c. Does not make eye contact with speaker.
b. Asks questions to guide the sharing of information and ideas.
200
Which outfit is more appropriate for an interview? List at least 3 reasons why.
- His pants do not have holes in them.
- His shirt is a neutral color, and is more business-casual.
- He is wearing dress shoes
- He is not wearing shades, we can see his eyes and maintain eye contact.
200
When engaging in conversations with others, what must you consider in order to relate to them?
The other person's:
- background
- interests
- point of view
- beliefs
200
True or False
Sometimes conflicts form from a misunderstanding or miscommunication.
True
200
True or False
Honeybees can recognize human faces.
True
300
What is ONE example of positive body language?
Positive body language are nonverbal movements made to tell others during a conversation you are engaged in the conversation.
*There are several acceptable answers
Possible answers:
- Posture: In friendly conversations keep a relaxed stance.
- Lean: Leaning in slightly indicates to the other person you are engaged and listening to them.
- Arms: Do not cross your arms, this may indicate disinterest.
- Hands: emphasize and illustrate your "thinking" with hand/arm movements.
- Eye contact: Maintain eye contact.
- Affirmative movements: nod your head or smile in acknowledgement.
300
What is the most important moment of physical contact during your interview?
A handshake with the interviewer
300
List THREE characteristics that make a good friend.
Examples:
- Honesty
-Trustworthiness
- Empathy
- Good listener
300
A strategy you can use when discussing a conflict with someone else...
a. Use "You" statements
b. Use "We" statements
c. Use "I" statements
c. Use "I" statements
- Each person expresses their wants and their feelings using " I statements", while providing the underlying reasons for their wants and feelings.
Example: “I am upset that my coat was damaged because I can’t afford to replace it. I really appreciate it when the things I loan out are taken care of.”
300
What wacky holiday is today, April 30th?
a. National Honesty Day
b. Superhero Day
c. International Dance Day
a. National Honesty Day
- Superhero Day is April 28th, and International Dance day is April 29th
400
List TWO body language no-nos during conversations.
*There are many acceptable answers.
- Looking at the ground or elsewhere: not maintaining eye contact.
- Picking at something: picking at lint, nails, hair, etc may convey disinterest or boredom.
- Tapping: Tapping your hands/fingers/feet may convey stress or impatience.
400
Should you expect your interviewer to smile back at you? Explain your reasoning.
No.
Some interviewers are trained to not smile or give many facial expressions during interviews.
- Smiling may show bias.
- Smiling may also give a false positive; the interviewer may feel like they are getting the job when they are not.
400
You would like to say hello to someone new at school or work, how do you initiate the conversation?
Some examples:
- "Hello, my name is________, what's your name?"
- "Hey, my name is____________, what is yours?"
400
Scenario:
Your sibling has borrowed an item of clothing without your permission.
You have talked to your sibling on three occasions before about asking before borrowing your clothes or things.
How do you approach your sibling about the issue?
Example answers, there are many acceptable answers, some examples below:
You use "I statements" when discussing your concerns.
You compromise by agreeing to swap one of their items of clothing or belongings while they borrow your item of clothing.
400
A baby octopus is about the size of a _______ when it is born.
a. A small poodle
b. A flea
c. A kitten
b. A flea
500
List one EXPECTED behavior during class discussions.
List one UNEXPECTED behavior during class discussions.
Expected behaviors:
- Make comments and ask questions related to the topic being discussed.
- Look like you are being an active listener (turn your body toward speaker, look at speaker)
- Share thoughts and opinions in a way that is not offensive to others views/opinions
Unexpected behaviors:
- Make comments and ask questions NOT related to the topic being discussed.
- Turn body away from speaker, do not make eye contact.
- Share opinion in an unfriendly manner, or state your opinion as a fact.
500
What is a good response to:
"Why are you leaving your current job?"
Acceptable examples may very...
"I'd really love to be a part of a new experience to gain new skills."
or
You can be straight forward "Unfortunately, I was let go."
500
While you are listening to others, it is a good idea to do this as well...
a. Think about only what you have to say next.
b. Identify elements that you have in common with the person speaking.
c. Identify elements that you do not have in common with the person speaking.
b. Identify elements that you have in common with the person speaking.
500
________________ is a conflict resolution strategy where I do what you want in order to satisfy your needs or wants.
As a result, "I lose - you win," because I had to give up what I wanted or needed.
a. Collaboration
b. Compromising
c. Accommodation
c. Accommodation
- Compromising:
You and I both give up part of what we wanted or needed to settle the problem.
As a result, "I win some- you win some," because we were both willing to give a little.
- Collaboration:
You and I work together to find an agreeable solution to the problem.
As a result, "I win - you win," because we were willing to work together.
500
What is this?
Floppy disks (or Floppy disk drives)
- Were used for data transfer, storage and backup of small amounts of data, and installation of programs and driver updates.
- Now USB flash-drives replaced Floppy discs
