Product Knowledge
What are some of the features of Spectrum Mobile?
What is 4G LTE network
Data options that suit your needs: By the Gig or Unlimited
Up to five Spectrum Mobile lines with installation of Spectrum Internet
Access to Spectrum WiFi hotspots nationwide, no login required
Unlimited nationwide talk and text
Comcast and Charter Spectrum are both ______.
What is MSOs
Battery Backup allows Voice service, including E911, to remain available in a power failure or outage through the MTA's (Message Transfer Agent) battery backup, which lasts up to 8 hours, depending on usage.
What is True
How many Spanish and English channels are offered in the Mi Plan Latino?
What is 77 Spanish and 22 English
What network hardware device modulates one or more carrier wave signals to encode digital information for transmission and demodulates signals to decode the transmitted information?
What is Modem
What are the download and upload speeds for the SIA package?
What is 30 mbps and 4 mbps
Which company would be an example of a LEC?
What is ATT
What gives you the fastest connection with Mobile?
What is Wifi
Which internet requires special installation?
What is Gig
Spectrum is the MVNO for what carrier?
What is Verizon
What premium channels are included in the Spectrum Silver Package?
What is HBO and Showtime
What does MSO stand for?
What is Multiple systems operator
Which piece of equipment allows a customer to record and store recordings both local to the machine as well as to the cloud?
What is DVR
______________ is an active service for installed Spectrum Voice customers, enables emergency dispatchers to automatically identify the name, address, and phone number of the user dialing 911.
What is E911
What is the difference between an STB (set-top box) and a DCT (digital converter terminal)?
What is None, they are the same
DAILY DOUBLE
What are the PSUs for Spectrum?
What is Tv, mobile, home phone and internet
Scenario: Charlie Customer phones Spectrum and reaches the Sales department. He is speaking with Sam Salesman. Charlie explains to Sam that he is moving from Los Angeles, CA to Orlando, FL and found that Spectrum is also offered in Orlando. He has been pleased with the services Spectrum has offered him in Los Angeles and would like to sign up for service in Orlando. Which of the following accurately describes the Order Type in CSG/ACSR that Sam will need to execute?
What is Because Charlie is changing regions, Sam will need to schedule a disconnect order for the account in Los Angeles and establish a new account for Charlie in Orlando.
All mobile customers are required to enroll in __________, to pay for their bill.
What is Autopay
Is North Carolina in the CSG market?
What is No
What piece of equipment allows you to access your internet wirelessly?
What is Router
What is the additional fee placed on each line of mobile if a customer cancels their internet service?
What is $20
Daily Double
What is the difference between an MSO and a LEC?
What is MSOs were born mostly as cable companies offering only television services while LECs were born as phone companies.
List some of the features of Spectrum Internet
What is No cost for the modem, parental controls, free Mcafee and unlimited data caps
What does VOIP stand for?
What is Voice over Internet Protocol
What is the difference between a DVR and HD box?
What is DVR records, $7.50 per box + fee based on # of boxes
HD does not record $7.50 per box