Salesforce
Who is the opportunity owner?
What is FEC
What do you do if a customer would like a status on their permits?
What is they are pre-PTO and reach out to their concierge?
What are work orders?
What are Service Tickets.
Define Clean Backup?
Only solar can charge, power outage
What is 8.
What area's should you notate in salesforce?
Opp notes and cases/tickets
If a customer is not assigned a concierge, how would you help that customer?
What is Experience chat?
Where do you find the loan company in salesforce?
What is Accounting.
Define Energy captured?
What color is the internet light?
Where can you find PTO?
Interconnections and Opp Notes
What does FEC stand for?
What is a Feild Energy Consultant
What can you close a case/ticket?
What is the resolution provided.
Define energy in view?
Day to Day Energy.
What color is the Production Light?
What is Green.
Customer calls in about their meter who would you reach out to?
What is Conceirge
What is the EEP now called?
What is Smart power 360.
For a general system where would you find the serial number and registration code?
What is QA/ ask customer for the serial number
Define Storage?
Does the battery run off of AC or DC Power?
What is DC Power.
Who do you reach out to regarding power home accidents and insurance claims?
Bonus and how should you contact her?
What is Melissa Tingler
What is Email
The customer is extremely escalated and upset due to the service team not reaching out to her after the 72 hours that it usually takes to be scheduled.
What is Let the customer know you do understand their frustration and I will do everything I can to assist you. Let me call the solar support team and get this taken care of for you.
Where do you find the serial number on salesforce?
What is Design.
Generac has no communication, What would you see?
What is red symbol and no connectivity
Can Volts Exceed 250 on a Generac system? Why?
What is no.